 Advocate's
Warning
Complete Systems-n-More
Phone (972) 705-9750, FAX (972) 705-9594
1740 N. Greenville Ave. Richardson, TX 75081
Message Type: Compliant
Business Name: Complete Systems-N-More
Date: 12/18/2000
Time: 18:31:43, 6:31 PM
I would like to add a complaint about a
certain computer company. This place actually sells components, although
they will build you a computer from said components for a fee, they just
don't sell the ready-made, name-brand ones. Anyway, I decided it was time
to get a computer, and my best friend's husband offered to build me one,
as he had built theirs and his parent's computers with no problems, as he
works with computers and knows how to do this. We decided to go this route
as it would save us 400-500 dollars. We have had this computer for FIVE
months, during which time we've gone through:
- 4 Motherboards
- 4 Monitors
- 4 Modems
- 2 Graphics cards
- and SEVEN HardDrives.
Needless to say, it is a real
pain in the behind, losing everything on your computer and having to
re-install it all, not to mention the 45-minute drive to this place. I
finally got fed up the last time, as I had just replaced the hard drive
three weeks prior and it had failed again.
I told them I was sick of this, and I
either wanted my money back, or working components. I left it there for
them to fix- as they were trying to blame my friend's husband, who was
doing all the installations, saying he didn't know what he was doing and
was obviously installing things wrong- and the woman told me there would
be NO labor charge since I had gone through so much.
6 days later I came to pick it up (it
was supposed to be ready in 3, but I had car problems and couldn't get
there sooner), they had me wait for an HOUR AND A HALF- no other
customers, no reason I should have been kept waiting. I suspect that they
actually started working on it while I was there, that's what took so
long.
Then, they charged me for the labor. I
tried explaining what I had been through, and that the lady I had talked
to when I dropped it off had cleared it with the manager that there would
be no labor charge. No go.
I kept getting swapped around with
people that worked there, so that I was talking to someone new every 5
minutes.
Finally, I got an extremely rude man
that did everything but cuss me out. He told me that I was a liar for
saying I'd had this many problems, that my best friend- who was there at
this time and had witnessed the woman saying no labor charge- was lying,
and that her husband was an incompetent boob who was screwing up my
system.
I finally had had enough, and demanded
a refund. At this time they informed me the refund policy is 30 days. This
is not posted ANYWHERE in their store, nor on the receipt, nor was I ever
told this verbally before then.
As to the charge that it's my friends'
fault, not their shoddy computer parts- 4 of those seven hard drives
failed right out of the box, in the store. He had one fail while building
it, so when he went back to replace it, he tested it there. They were put
in by THEIR technician, and failed on the spot.
The name of the place is:
Advocate's
Warning - Complete Systems-n-More
Phone (972) 705-9750, FAX (972) 705-9594
1740 N. Greenville Ave. Richardson, TX 75081
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July 11, 2006 11:43 PM, | 
