Rest assured any complaint at food lion,
will be considered bogus as managers and employees look out for each other
and the customer can take their shopping elsewhere --for sure, as food lion
could care less about the customer, just the bottom line--oh the next time
you wait in line---its because the cashiers got a little break their c.s.m.
cuts their hours, then when rush comes you wait as cashiers are at home!!!
Well a site where I can actually complain
about food lion practices--oh everything in here is true --oh yes well lets
start back about 8 years ago and work up to now.
Well they discriminated against this 40 something employee
and wouldn't promote the employee but let all the young cashiers to be put
in office. Food lion, Chesapeake, Virginia. then this employee transfers 20
miles to a VA Beach store to get promoted. Well got sick and has disability
,then comes back to work and the c.s.m allows her boyfriend to stay in store
all 8 hours every time the csm works. her boyfriend harasses and terrorizes
during 3 months. Reported to employee reports to H.R.O. - SO THEY TRANSFER
THE EMPLOYEE WHO REPORTED IT, 8 MILES FURTHER AS PUNISHMENT.
So then this employee gets transferred again by H.R.O.--15
MILES FROM THE EMPLOYEES HOUSE. so the employee gets a accommodation to be off
on . doctors appointments .so the C.SM. DECIDES TO LET EMPLOYEE OFF ON A
MONDAY AND TUESDAY, EVEN THOUGH EMPLOYEE ASK OFF 2 WEEKS IN ADVANCE FOR
WEDNESDAY DR. APPOINTMENT. CAUSING EMPLOYEE TO LOSE 7 HOURS PAY ,BUT
EMPLOYEE LATER GOT PAID FOR THOSE 7 HOURS. AS THIS c.s.m. had it out for
this employee EVEN C.S.M CAME IN ON HER OFF DAY AND TOLD OFFICE PEOPLE TO
CUT EMPLOYEE 4 HOURS ,AS EMPLOYEE HAD A RUN IN WITH C.SM. SISTER THE NIGHT
BEFORE--RETALIATION --REPORTED BUT H.R.O COVERED UP .and all kinds of
complaints were made to Salisbury and h.r.o. They transferred employee to a
store closer to their doctors .but guess what now the employee was working
for the c.s.m. that would not promote her 4 or 5 years back, so you can
figure what happened there. as employee hadn't been written up for 5 years
and now all of a sudden employee got wrote up 4 times in 2 months and
discharged. Uumm something fishy in Denmark). So now we get to Dec 2002-- as
the c.s.m who worked at store where employee was discharged, has mother in
law that works for food lion store 2 miles from where we live, in the
office.
Well cashier told employee that she was being kept under
surveillance by the mother in law and the scan analyst. also that after
employee left store that the mother in law would call cashier into office
and and ask cashier what them employee were talking about . so I wrote
manager a letter about situation . When me and employee went in to store,
manager came to us and ask me why I was writing bogus letters, I had it with
this jerk of a manager and told him to get a real job --he told me what a
job like you writing bogus letters !! Defamation of character as was said in
front of 2 cashiers . and rest assured this is not Ripley's "Believe it or
not".
Also he said we could not shop at food lion store anymore or
we would be arrested! Well rest assured, anything that happens at a food
lion store the employee and customer are always wrong--and food lion thinks
when you walk through their doors you have no rights and can use Gestapo
tactics on customers and employees.
AND FORGET ABOUT GOING TO SALISBURY---H.R.O. OR THE E.E.O. AT
FOOD LION
AS WE HAVE EXPERIENCED IN 8 YEARS !! I DID NOT GIVE NAMES ,OR STORES, OR
C.SM.S OR MANAGERS .
FOOD LION MIGHT THINK THEY WON A FEW BATTLES BUT THEY HAVEN'T
WON THE WAR YET. WELL MAYBE I'M AT RIGHT PLACE TO COMPLAIN ABOUT FOOD LION
TACTICS --MAYBE NOT.
THANK YOU HAVE A NICE DAY.
CHARGES ARE PENDING!!
Signature: Withheld by Request.
Signature: Withheld by Request.
Signature: Withheld by Request.
This is regarding an incident (claim #: GCC415091) in
your Food Lion store #63 in Gaffney, SC. I rec'd a letter from Risk
Management Services on October 25, 2003, stating that when I fell [inside]
the store that they found no evidence of negligence on their part, nor their
employees, therefore they didn't feel it was their responsibility to pay for
my doctor and/or medical bills, or any claims presented for this matter.
I disagree. I believe you, or whomever needs to thoroughly
re-investigate this situation and re-evaluate everything. I have spoken with
my attorney and whether it was negligence on anyone's part or not, you are
still responsible for any and all medical bills relating to that incident
because i did fall INSIDE your store.
Signature: Betty W. Martin
Food Lion
Complaint
Subject: Employee
cashier
Description: On Dec 8th 2004 I went shopping in the Food Lion store in Hopewell Va. i only needed a few items and was hoping to gget in and out quick. When i went to the express checkout, I was asked if i had more than 12 items. I told the cashier i didnt think so, but wasnt going to count. She informed me rather rudely that this was the express. Remember, noone in line in front of or behind me. I put my items on the counter and told the cashier if I had more than 12 , she could keep them. WHAT EVER HAPPENED TO CUSTOMER SERVICE?I was told if she checked out customers with more than 12 items, she would be written up!!!!!!!!!!!!!!!!!! I worked for a competitor for 13 years, we would have been written up if we didnt greet the customer and thank them. Need I say I was never written up! Its alot easier to be nice and polite to customers, rather than rude like todays cashiers. I guess i`m just venting, thanks for the opportunity. By the way, I looked on my receipt and I had 12 items exactly. I think these stores need to get back to the basics, and realize that the customers pay their saleries. Without us-they wouldnt have a job!!!!!!!!!
Signature: R. Loftis
Located at: Prince George,
Va
Zip: 23875
USA
Submitted: 12/8/2004 8:34:26 PM
Food Lion
Complaint
Subject: Store
Personnel
Description: I stopped at the new Food Lion Store on 58E..Danville, Va to buy a few things on my way home. I noticed the frozen turkeys had 2 prices on them...one for the MVP card and the other reg price. When I went to check out, I was told I had to have a minimum $35 order...my total was $22...the manager came,and while a line of customers gathered behind us tried to tell us we need to read the fine print on the posted signs... I understand if there are exceptions, but the merchandise should not be marked one price and then when you check out, be told it is a higher price. I have the MVP card and thought that was the reason for special price. Unfortunately, my husband was with me and he got very upset over the pricing and told the manager(?) or head cashier.. we would not be back...we got the money back for the turkey but not only did you loose a sale...you also lost a customer. Not good for business to embarass the customer.....Just thought you should know ..thanks for your time and patience
Signature:
Located at: Semora,
NC
Zip: 27343
USA
Submitted: 11/30/2004 9:02:02 AM
Food Lion Corporation
Comment
Subject: Store
silly people
Description: This is a comment on the more recent complaints about food lion. I also find this shop overpriced and these mvp cards and similar gimmicks are always just a scam. But that is easy to figure out.In general I find prices in America a lot higher than in many countries in Europe, where I am from. Well, as to the poor veteran and his disabled wife, I find it sad that these facts have to be mentioned in the complaint. Is this for pity? It seems here that one has special rights that put you above everybody else if you are a veteran. I am sure that this Brian Tanner overreacted in banning for life (oh drama drama drama) but maybe people do not like being berated at for piffling reasons by a pompous old self important person. And what is this about "thats what you get with a foreign company.." Who is part of the Gestapo here? And "commie", eh? oh boy, get over yourself, welcome to the 21st century. Customer service will be bad in many places all over the world. I personally am appalled at the way sales employees in America treat you here. It should not be called service but customer ignoring, or insulting. Now last but not least to Ms Betty W. Martin. Thank you, you have proven to me and every other European why we ridicule America in this matter of sueing. You fall and, no it's never anybody's own fault, only that of somebody elses. If you smoke why don't you go ahead and sue a cigarette company for causing you to get lung cancer? Or go order a coffee and then you say you didn't realise it was going to be hot? Sue food manufacturers and chains for making you obese. At the obesity rate here, the economy is going to plummet even more then. What is this country coming to if some people can take no responsibility for their stupidity or clumsiness, or just deal with the fact that hey! accidents happen. Even worse are the judges that rule that those individuals recieve immense amounts of money. I think somebody in Germany tried suing a cigarette company. He was laughed out of court. And paid for it. Why is the judicial system here being made such a farce of? I am sure there are lots of intelligent and reasonable people out there in the USofA and I'm looking forward to meeting them someday.
Signature: Shona Montgomery
Located at: Fort Lee,
Va
Zip: 23801
USA
Submitted: 1/6/2005 8:48:25 AM
Food Lion
Complaint
Subject: Store
Complaint
Description: I have shopped at Food Lion for approximately 15 years. Over the past year it appears that the level of service has declined drastically. I SHOPPED at the Swift Creek Food Lion in Raleigh, NC. Several months ago I visited Food Lion to do my weekly shopping ( I spend approximately $175 per week) and started in the produce section. The quality of the produce was so poor that I ended up leaving my cart and I went to Lowe's Foods down the road. I told myself that I would not return to Food Lion. I have sporadically shopped at Food Lion since. The quality at Lowe's Foods is better but I am influenced by the lower prices at Food Lion.
After my Food Lion experience today (08-Jan-2005) I will no longer shop at Food Lion. The overall shopping experience was okay. They were out of the chicken that was on sale. The issue was during check out. It was on a Saturday at 10:30 am and there was only one line open when I arrived at check out. There was one person scanning the product and one person bagging. The person bagging ended up going to the express lane. My wait through the line was about 20 minutes. I would unload by groceries partially and then run down to the end of the line and bag my own groceries to keep the product from being damaged by the conveyor belt. I ran back and forth several times. I ended up bagging 100% of my groceries. The person scanning my groceries was clueless to the extent of the work that this created for me and told be to have a nice day upon my exit. Again, I bagged 100% of my groceries so that the product would not be damaged.
As I drove home I told myself that I can afford quality service (at a premium) without being stressed out. I will pay whatever it takes to avoid being stressed out.
You need to do something about the level of service or you will continue to lose customers.
Signature:
Located at: Raleigh,
NC
Zip: 27606
USA
Submitted: 1/8/2005 4:11:38 PM
Food Lion
Complaint
Subject: Store
Elkton, Maryland Store
Description: My mother had planned not to have a christmas dinner out of mourning over the death of her mother, my grandmother. My grandmother usually cooked all of the holiday dinners but this year we did not have her. My mother changed her mind after my sister and I asked her to carry on the memory with our children. She chose to purchase the entire dinner from Food Lion which totaled over $100 dollars, including 2 spiral hams. Christmas Day was my sister and I helping my mother fix the dinner at the same time helping her cope with christmas without her mother. We had gotten my mother through the toughest part until it came time to serve the ham. Both hams she had purchased from the Elkton store were spoiled/rotten. The stink and the sight of both hams were horrifying. They looked like they were invested with worms. Our dinner consisted of everything but the main course which was the ham. Not to mention my mothers heart being broke. My sister took both hams and the receipt to the Elkton store the following day where she in return received nothing but ignorance and the amount my mother paid for just the hams. I'm glad my sister went to the store insterad of my mother after everything she had already went through. I am filing a complaint because this is not the first problem I've had with that store. If something isn't done you are going to lose more customers besides myself, my sister, and my mother.
Signature: Terri L. Lilly
Located at: Elkton,
MD
Zip: 21921
USA
Submitted: 12/27/2004 2:52:38 PM
Food Lion
Complaint
Subject: Store
early closing
Description: Store on rt 3 fredericksburg in ferry farm, They closed at 6pm on a sunday because they had no bags. Why they did'nt go to another store to get them I do not understand. They did not tell anyone as they walked into the door. 10 mins into my weekly shopping they made an announcment that they were closing and to come up front. I have 2 small children and I had to put my stuff back and leave. I will not return to that food lion it was inconsiderate of them!
Signature: Kimberley Gill
Located at: fredericksburg,
va
Zip: 22401
usa
Submitted: 1/2/2005 7:07:33 PM
Food Lion
Complaint
Subject: Company
complaint about service
Description: My wife and I have shopped at the Morehead, Kentucky Food Lion for sixteen years, and that means our expenditures go into six figures. We have cashed hundreds of checks there, all of them good. Being in a small town, the managers and employees know us as we are teachers and well known in the community. My wife forgot to order her checks, so she had some temporary checks. The manager refused to take her check because the address was not on the check despite the fact that she knew were long time customers who had never cashed a bad check. I called the customer complaint line. This has resulted in two harrassing phone calls from Food Lion people--one a districrt manager--telling me that we are wrong and they were right to not take the check, that this was their policy, and one even suggested we take our business elsewhere if we didn't like their policies. Amazingly, no one has tried to keep our business. The Food Lion executives seem to have this pathological need to harrass us, and try to convince us how wrong we were for complaining. For God's sake, don't complain to Food Lion, or they will go after you.
Signature:
Located at: City,
Zip:
Submitted: 1/20/2005 6:54:06 AM
Food Lion
Complaint
Subject: Store
Selling Rotten Meat
Description: I have read alot of theo ther complaints on this site about Food Lion, and most are about or from employees or former employees. I am neither, but I have been a Food Lion Customer for about 15 years. I shop at a store that is within one half mile of my house. I like most of the employees there and the managers seem really nice although the managers do seem very unattentaive to a complaint. At least twice a week I buy sandwich meat from the deli ( usually during the week). In the past 6 months I have bought deli meats on the weekends and 5 times out of the last 6 months that I have bought deli meats on the weekends, it has been horribly rotten. (not just spoiled. I am talking about green roast beef and ham that turns your stomache as soon as you open the package. They always replace it, but if I wanted to make 2 trips to the store a day, it certainly wouldn't be to return rotten meat. The worst part is, I bought a pound of that slimey rotten ham yesterday, and my son having a cold, made him a sanwich. He couldn't really taste it or smell it so he ate it. Luckily he doesn't seemto have food poisoning yet. When I called to let the manager know..all she could say was..."ok...ok...ok"..I did not yell and was not nasty to her at all but you would think at least an apology would be in order. Thank God my husband ( who is terminally ill) didn't have any of it. In his condition it may have killed him. How can these people sell this stuff? You know they have to be able to smell it when they are handling it. I can't believe that I am the only one. Why do people put up with this?
Signature:
Located at: Chester,
VA
Zip: 23831
usa
Submitted: 1/23/2005 10:13:58 AM
Food Lion
Comment
Subject: (Other)
Idea for shoppers
Description: I have noticed that you now have the change machine in some of your stores. Well it bothers me to think that I would have to pay for my own change. But you could have a change machine that gives you a vocher for the store. You put your change in the machine and you receive a coupon for the store for x about money. You would know the money in the machine would be yours. It would bring more shoppers to the store. I hate having to roll change and carry it all in the bank. Now they make you put your name, address and account on the rolls. I have lots of loose change in jars and never take the time to roll it. I have a family of four (2 sons) that love to eat. I spent most of my money on food. I also shop at Food Lion. This would help many people. Thought I would share the idea with you. Hope you are interested. I would like to hear what you think.
Signature: Amy Pendergrass
Located at: Lexington,
NC
Zip: 27295
USA
Submitted: 1/29/2005 2:40:10 PM
Food Lion Moncks Corner, SC
Comment
Subject: Company
Credit Card Readers
Description: Just thought I'd let Food Lion know that I will no longer be shopping at any Food Lion Supermarkets. I do not appreciate having to make an unneccessary step at the checkout line when using my credit/debit card. I am talking about the card readers that require the customer to first enter 1 for English and 2 for Espanol. The readers will not do anything unless one of these languages are selected. I live in South Carolina, which is well over 1,000 miles from the nearest Mexican border. This is "My" country and we speak "English" in the United States. I do not go to another country and expect them to require their businesses to change their way of doing things to make it easier to spend my money there. Most Mexicans here do not even have Credit Cards. They don't believe in banks. Anyway, I will buy my groceries elsewhere even if I have to pay a few dollars more. My family feels the same way. Stop your greed for the almight dollar and let us be Americans. Mexicans can learn to speak our language if they want to benefit from living in our country.
Signature: John A. Sloane
Located at: 112 Brown Ct. Summerville,
SC
Zip: 29483-1957
United States of America
Submitted: 2/6/2005 11:28:01 AM
food lion
Problem
Subject: Store
store # 514
Description: i got a phone called from someone i didnt know that said he had my ss# cause food lion didnt disregard my application like they were surpose to so therefor it was laying around outside for anyone to get my ss# im getting ready to file a complaint so need to hear from you asap! very unhappy!!!
Signature: ann m. smith
Located at: City,
VA
Zip: 23228
united states
Submitted: 2/9/2005 11:34:44 AM
Food Lion
Praise
Subject: Company
Great place to shop
Description: None of you have no idea what FOOD LION does for your community. They charge respectful prices and do nothing more than give back. FOOD LION is a family name, and there never going away. Friendly practical and dependable all the time every time. Ask your store manager what you can do for your community.
Signature: OK
Located at: Fort Mill,
SC
Zip: 29715
USA
Submitted: 2/20/2005 11:50:30 PM
Food Lion Part time employee
Complaint
Subject: (Other)
Produce Manager
Description: . I was employed by Food Lion to work part time in the produce section approximately three weeks ago. I've been there for three weeks now. I have a wife that's a chronic alcoholic who has caused me to miss a day on my first week and second week. Once the first week she was to drunk to take care of my 7-month-old, the second week she got arrested while driving drunk with the baby with her. So I had to go pick up my child and bail her out of jail. She is now in a 6-month rehab program and shouldn't cause me anymore problems. My problem is now this week I've come down with a stomach virus and missed work last night (Tuesday 3/15) and I'm still ill today so I called the manager to tell him and he told me not to bother coming back. I explained I didn't think I should handle produce if I was ill, he then told me to bring a doctor’s note or don't come back. I've worked for WSSC Water/Wastewater Company for 20 years and our policy states 3 days off requires a doctor’s note. I didn't plan to go to the doctors because they can't treat a virus it just has to run its course. I don't feel he is being fair or understanding in this matter. I told him my wife is gone for 6 months and she won't be causing me anymore problems. And I was sorry I've gotten sick. I will get a doctor’s note for him but I'm not sure if I can work under him anymore because of his attitude in this matter. I think he needs to get some training in employee relations. I enjoy the work I do at the Stevensville store and would love to keep working there. But I feel this manager will always have a personal attitude towards me, and that makes me feel very uncomfortable. I feel like nothing I do is good enough, yet I work non-stop the entire time I'm there. I'm very upset with his tone and attitude towards me when I called and don't feel I would be able to work under him again comfortably. This really bothers me (1) Because I enjoy working there. (2) Because I really need the extra cash right now.
Signature: John Price 0065B
Located at: Stevensville,
Md
Zip: 21666
USA
Submitted: 3/16/2005 9:51:46 AM
food lion
Complaint
Subject: Store
store
Description: I have three messages. I am employee at food lion. I have been trying to get a family member to get employee, but the supervier said because had a bad experince that if you dose like a person, she will not hire them do not how good of work experince they have. Can she do that? (Two)I told this same person about a customer in the store that was walking out with some food. She still did nothing. (three)In your 90 day probation is; can you get a dollar raise in Virginia. She say you can not.
Signature:
Located at: Charlottesville,
VA
Zip: va
Submitted: 4/22/2005 11:05:23 AM
Food Lion
Comment
Subject: Company
Bad Business
Description: It seems nothing has changed in the Food Lion Drama Machine. I worked as a Grocery Manager in MD for 2 years. I was promised my own store more than once and it did not come to be. I worked 90 hours a week. I was serving with the Air National Guard (Which I belonged before employment) I served in Kuwait, upon returning I found I had been sent to another store, 2 more hours away. I refused to go, then I found, the new Store Manager, hired her Son -in-Law to perform my job, not to mention both her daughters. Then they (Management) Trumped up charges against me to force me to work at this other location, I did not let this happen. Long story short, some heads rolled and people lost positions and I moved on. Reading these complaints I see nothing has changed, I feel sorry for anyone you has to work in these conditions, folks it's just grocery, not life or death.
Signature: G. Akers
Located at: City,
Zip:
Submitted: 4/27/2005 8:22:27 PM
Food Lion #1173
Problem
Subject: (Other)
Cashiers & Managers
Description: There is really no reason to complain about Food Lion here in Suffolk, VA. They all stick together and protect one another and never do anything about an in store complaint. But I am here to tell you they are losing business. There will be a new Farm Fresh 1/2 mile from them shortly.
When you put over $160.00 in groceries on the conveyor belt to be checked out, and then the cashier informs you that "When she finishes the oreder she is on she is closing", what can you do? Complain to the manager, and the manager's answer, "Well move to another line!!!" But Instead, I decided to just walk out and go to the Farm Fresh 2 miles up the road. Hope thay had fun putting all the meats and produce back in stock!!
Signature: Former Customer
Located at: North Suffolk,
VA
Zip:
Submitted: 5/5/2005 10:48:17 AM
Food Lion
Complaint
Subject: Products
food poisoning
Description: this is the second time my family has gotton food poisoning from fish purchased at Food Lion. The first time was about a year and a half ago, this fish had a expired use by date that I hadn't noticed when I purchased it. On mothers day 2005 my daughter purchased some salmon to cook on that day the expiration was thr 9 of may, the entire family was sick the morning after. This store has a poor record for controling there products especially fish.
Signature: vicki Brown
Located at: Lorton,
VA
Zip: 22079
USA
Submitted: 5/10/2005 7:31:06 AM
Food Lion, (Nolensville Rd.Nashville TN)
Complaint
Subject: Store
False Advertising
Description: Meat Department stores Sale items in back and brings them out one at a time upon request. Manager said that since there was no limit on the item, they were restricting the item to an out of site area. Employees leave work at 6PM, so Item not available at all.
Signature: Howard Hibbett
Located at: Nashville,
TN
Zip: 37211
USA
Submitted: 5/24/2005 6:40:18 PM
Food Lion
Complaint
Subject: Company
NA
Description: The Food Lion South Creek store in Powhatan disrespect and belittle their youth employees. I prefer to just get my groceries and leave not to see a drama unfold when the Front end manager has to produce a drama about something in front of all the customers.
She in essence likes to throw her authority around and belittle and embarrass the young people who work under her as baggers and cashiers. Have these people forgotten they had to start at the bottom and work up to a better position? The store manager does not follow the Food Lion Company policy - she follows her own policy. I have witnessed favoritism and "brown nosing" which is very unprofessional no matter where the employment is. Food Lion brags about equal opportunity and advancement - that is a joke for some people. I would encourage young people not to work for the South Creek branch in Powhatan, Va. My son did and all they did was jerk him around. They dangled positions in front of his nose for promotions only to snatch them away and never trained him for advancement nor pay raises for the whole 6 months he was employed. Others the same age or younger were hired for more pay, more hours, and promotions right on past him even though he had been there longer and worked just as hard or harder. It is a great store to get your groceries in but not for employment. If I knew how to send a complaint to their corporate office, I certainly would. I hate to see young people so mistreated in their employment.
Signature: DHM
Located at: Powhatan,
VA
Zip: 23139
USA
Submitted: 6/20/2005 9:39:54 PM
Food Lion, LLC
Complaint
Subject: Company
NA
Description: JUNE 10, 2005 AT STORE # 0415 FOOD LION CASHIER CAUSED THE SCANNER TO LIST ITEMS NOT PURCHASED. TWO ITEMS APPEARED THE THE WINDOW AND LATER ON THE RECEIPT WERE NOT EVEN ON THE COUNTER AND NOT SCANNED. E-MAIL MESSAGES TO FOOD LION AND A MEETING WITH THE STORE MANAGER AND A TELEPHONE CALL TO THEIR CUSTOMER SERVICES HAS NOT LED TO EVEN ACKNOWLEDGEMENT OF MY COMPLAINT NOR AN EXPLANATION AS HOW THIS COULD HAPPEN.
Signature:
Located at: Williamston,
NC
Zip: 27892
USA
Submitted: 6/29/2005 9:27:40 AM
Food Lion
Complaint
Subject: Store
NA
Description: It is recommended that they clean up the store, inside and outside, to make it presentable. The store is located at the Englund Run shopping area in Falmouth, Virginia, in Stafford county.
Signature:
Located at: City,
Zip:
Submitted: 6/28/2005 9:48:06 AM
food lion
Problem
Subject: Store
manager
Description: my name is kellie strickland and i worked for food lion for a little over 2 years and just recently i quite dew to manager harasment and they were threating my job. i was in the office and the manager said that i couldn't be in office any more because they were doing away with 19 year olds in office. i don't think it was right because i put in 2 years to go in office and i wasn't going to let them take it from me. she also tried to take my lunch breaks away by telling me that i couldn't leave the store to take my boyfriend home because we only have one car. all i want is to work at a different food lion hopfully store 200 because i refuse to work at store 899 ever again i want even shop there because she done me and a number of other people wrong that has just quite as well thanks.
Signature: kellie strickland
Located at: little river,
SC
Zip: 29566
usa
Submitted: 7/2/2005 6:32:56 PM
food lion #1298
Complaint
Subject: Employee
NA
Description: hello i have a couple of issues with gordonsville food lion the first iwas in there about a year ago and one employee was picking on the other bad and making him really embarressed bye getting on the mic and saying that the person was gay and putting mens magazines on the register in front of him where he would see them and telling the customers even me that this guy was gay i found out later the employee was named anthony and the other good one is no longer there good well that bothered me a little bit but ill never go back after what i saw last week a manager named mike was yelling at a old woman in line because she was taking 2 long with here credit card are what ever she had the old woman was shocked and started crying and left the store i was tore up inside mike said after she was gone i hope she never comes back that was it ive seen enough i left to with my grocercies in the cart and will never return to that food lion again they dont no how to treat customers also while im on here my husband went to the store the night before the yelling it was about 9 50 when he got there they said we are closing in ten minutes my husband took a little longer they come back over the mic at 10 and said we are closed not a minute later the manager is telling my husband that he had to go right now they are closing if not he want be getting nothing and bye reading these complaints nothing probally will come of it but food lion lost a customer in me and my husband
Signature:
Located at: gordonsville ,
VA
Zip: 22942
USA
Submitted: 7/6/2005 6:44:40 AM
Food Lion
Complaint
Subject: Company
NA
Description: After 3 years of weekly shopping, I was old by a guard in FL that I can not shop there anymore, because my purse (9*9") is too big.Never mind the fact that I am a college student and a nursing mother.... I can not find words. I walked into the store and I was told "for my future reference" that I will not be able to continue my shopping with my BIG purse. Fine, I will take my money to somewhere else.
Signature: Mrs. Ludwick
Located at: Baltimore,
MD
Zip:
Submitted: 7/8/2005 11:09:45 PM
FOOD LION
Complaint
Subject: (Other)
I FELL IN FOOD LION PARKING LOT AT STORE 1044
Description: ON DEC 16 2005 I FEEL IN FOOD LION PARKING LOT TWICE AND TOLD THE MANAGER, HE WAS'NT CONCERNED HE JUST SAID THAT'S NOT OUR PARKING LOT ! BUT FOOD LION BUGGY HOLDERS ARE OUT THEIR WITH FOOD LION NAME ON IT,THEY DID NOT PUT SALT DOWN IN THEIR PARKING LOT AND TWO OTHER CUSTOMERS HAD FEEL BEFORE ME.WE HAD RAIN,ICE AND SNOW ALL IN ONE NIGHT AND THEY DID NOT PREPARE A SAFETY NET FOR THIER CUSTOMERS.
Signature: CASSANDRA SHAVERS
Located at: 835 FERNDALE AVE. WINSTON-SALEM,
NC
Zip: 27107
USA
Submitted: 12/29/2005 4:08:43 PM
food lion.llc berryville,virginia
Complaint
Subject: Company
NA
Description: i worked for foodlion, on an annonymis complainnt i lost my job. i had just recieved a raise and was an asset to the company. no one stood up for me knowing i did a good job and worked very hard.. its sad the you are nothing to foodlion and an unidentified person can file a tip and you loose everything they dont even lood at what you as a person does. now i can't even get unemployment as now they say i quit my job. i had less than 2 months to go for benefits
Signature: deborah j. breeden
Located at: 209 footstone lane,
virginia
Zip: 22603
usa
Submitted: 2/21/2007 9:36:32 AM
Food Lion
Comment
Subject: Store
NA
Description: Store 2545 Rocks. The employees are always friendly. I spend a lot of money on the weekends in the deli department, and its always fresh. Great cake decorator, Alisa is her name.
Signature: t. collins
Located at: City,
Zip:
Submitted: 7/27/2005 9:40:17 AM
Food Lion
Complaint
Subject: Employee
NA
Description: I arrivied at the West Beaver St., Food Lion in Jacksonville, Fl. friday eave of Easter Sunday. Finding no carts in the store I asked a cashier if somebody was available to get carts. She informed me that no one was available that the stock boy was do in soon. I asked her what was wrong with her collecting a few carts for the customers. Her response was "I do not collect carts for anybody". I went to the parking lot and found a cart. Once again inside I approached to store nite manager in his office. The cashier was there and shut the door in my face. I then found a piece of paper and returned to the managers office and knocked on the door. The cashier pushed by me with pure anger on her face. I obtained the telephone number of corperate and as I left the store I heard the cashier complaning to customers about me insisting she retrieve carts. I pointed to her and said for the third time, "she needs to take care of customers". She is a very angry girl. The store nite manger allowed her to continue her temper tantrum and went to the parking lot himself to gather carts. While in the parking lot talking with customer service I observed at least 5 shoppers come out to get a cart. Several others came out of store and left without shopping. One lady (senior citizen) came to me and said "that young lady needs some anger management, she was very insulting". A few days later in a conversation with the store manager he indicated the store monitor shows me pointing at the cashier and that she was fearfull of me. She was not fearing of me, just pure anger. I'm a senior citizen. The store manager belittled me and tried to lay a guilt trip on me to cover the fact of no carts available for customers an inept employee schedule, rude, insulting cashiers, poorly trained shift managers. It seems the cashier was running the store. The summation is Food Lion has lost me as a 12 year customer and from the negative feedback I have been receiving there are several other lost customers. This should never of happened had there had been quality management and proper training.
Signature: Al Hodgkins
Located at: Jacksonvill,
Fl
Zip: 32221
usa
Submitted: 4/30/2006 9:38:37 AM
Food Lion
Complaint
Subject: Store
Manager
Description: For about 12 Years I shop at Food Lion at the East Carolina Mall in Greenville, Good Store till recently, last 2 week is the worst in here last night after spend half hour at the cashier the man took $20.00 from my grocery (value of $9.00 close the register , and give me 14cents back, I told him that was a $20 and he denied , I went to my car frustrating for the antisocial worker, then I remember that the bill had a cut at the corner I went back to the store demanding to open and show me the 20’s. there was not the $20 bill in there, so I ask him to show me the $10’s and there it was, he give me an apology and return my $10 change. The problem is, he did play stupid and I know that and the end of the day that register will show an extra cash and you know what comes next. The manager did not even though for a minute to resolve this issue.
I don’t think I will be going back to that store, and this incident I will pass it on as many peoples at the University till I see if this Food lion at East Greenville get a better service.
Dorian R. Araneda
Surgery
ECU School of Medicine
Greenville NC 27834 USA
252.744 3786
Signature: Dorian Araneda
Located at: Greenville,
NC
Zip: 27834
Submitted: 5/9/2006 11:17:33 PM
Food Lion
Complaint
Subject: Store
SHAME ON YOU
Description: I grew up in the small town of Brookneal, VA with a lot of good, hard working people. I go home still as often as I can to visit my mother and mother-in-law as well as other family members. I have heard the complaints about Food Lion since the store opened. I felt that they must be exaggerated, for I was excited about having a nice grocery store in this small town. However, as time goes on I only hear more and definitely understand why.
As I said before, the majority of the people here have worked hard all their lives and now live on a low fixed income. When I last went to the grocery store with my mother and saw hamburger for over $7.00 a lb. I could not believe my eyes. The quality of meat selection is the worst I have seen anywhere and the prices more than ridiculous. Since this is the only grocery store in town these elderly people are now having to find ways to carpool to Lynchburg to shop for their groceries. If you think for a minute this type of treatment toward people, especially the elderly is to your benefit, enjoy it while you can because I can promise you that if you have any sense of consience you should not be able to sleep at night, and if not, just know that one day you will give an account to a higher authority.
Signature: C. Coates, Springfiel, VA
Located at: Springfield, ,
VA
Zip: 22150
USA
Submitted: 7/23/2005 5:04:11 PM
food lion stores 431
Complaint
Subject: Employee
NA
Description: i live in marion county.I DROVE ALL THE WAY TO FOODLION IN DILLION SC TO SHOP FOR GROCERIES.WHEN I ARRIVED I ASKED THE MANAGER IF SHE COULD CASH MY CHECK.SHE WASNT PROFESSIONAL AT ALL.SHE DIDNT ANSWER ME VERBALLY,SHE JUST NOD HER HEAD.I GOT WHAT I WANTED,WENT TO THE CASH REGISTER.THE CASHIER TOLD ME THE PRICE.I HANDED HER MY CHILD SUPPORT CHECK WHICH IS COURT ORDERED. I PRESENTED MY DRIVERS LICENCE,THE CASHIER ASKED ME FOR MY SOCIAL SECURITY NO. ,PHONE NO., DATE OF BIRTH AND SHE FINGER PRINTED ME. SHE CALLED THE MANAGER OVER ,THE MANAGER CARMELLA GEORGE ASKED ME IF I KNEW THE PHONE NO.TO THE CHILDSUPPORT OFFICE WHERE MY CHECK CAME FROM. I SAID I DIDNT KNOW THE NO. SHE DIDNT RESPONED BACK TO ME. I WENT TO MY CAR TO SEE IF THE NO. WAS ON MY CHECK STUB,BUT IT WASNT. I CAN BACK INSIDE I SAID TO THE CASHIER THAT I DIDNT HAVE THE PHONE NO.SHE TOLD ME I COULDNT GET MY GROCERIES,WHICH MY HUSBAND HAD ALREADY PUT IN THE CAR.I NEVER EXPERIENCE ANYTHING LIKE THIS IN MY INTIRE LIFE. I WAS EMBARASSED AND DISPPONITED.I NEVER HEARD OF SUCH THING.THEIR ARE MANY CHOICES OUT THERE THAT I COULD HAVE CHOSE,BUT I FELT LIKE THE CASHIER HAD ENOUGH INFORMATION ON ME, TO CASH MY CHECK,BESIDES I DIDNT LIKE THE MANAGERS ATTITUDE. THIS INCIDENT HAPPENED AT FOODLION OF DILLION SOUTH CAROLINA STORE NUMBER #431.
Signature: ROSA M CULBREATH
Located at: MULLINS,
SC
Zip: 29574
USA
Submitted: 7/23/2005 8:38:54 PM
Food Lion
Complaint
Subject: Employee
NA
Description: I think Food Lion in Avon N.C.,located on Hatteras Island has the poorest employees I have ever come across.Today I bought 100.00+ in groceries, only to have the cashier bag one bag and then check out the customer behind me,bag his groceries while my purchase was still sitting on the counter unbagged.So,the man behind me was out the store before my groceries were bagged.I went to the service desk to complain.Then the cashier acted like I was the one at fault.The Avon store is poorly managed,the cashiers have no respect for the food you buy.They bag it any sort way.I wish another food store would come to Hatteras!
Signature: JOYCE ATCHISON
Located at: frisco ,
n.c.
Zip: 27936
Submitted: 7/25/2005 11:39:39 AM
Food Lion Grocery
Complaint
Subject: Store
NA
Description: I was in the Gunston Plaza Food Lion on July 30th to purchase a few items. I went to the deli counter but no one was there. There was a sign on the counter that stated the deli department was open from 8 a.m. untill 8 p.m. daily. I went to the front of the store and asked a clerk if there was anyone working deli and was told that person had to go home. I told her the sign said it was opened and asked if there was anyone else in the store who could help me. She got on the PA system and paged a John or Jack who never materialized. She then ignored me. I completed my shopping and checked again to see if there was anyone in the deli section. Others approached the counter and got tired of waiting and waljked away. When I checked out I was told by a second cashier I had spoken with that day that they were short handed and she was expected to send all the clerks home later in the evening and work the last couple of hours by herself. That is a very dangerous practice. The store is dirty. My kitchen became infested with weevils from contaminated flour I purchased there. I have given up on Food Lion. There are other places I can go to shop that are clean, that employ people to serve me and are courteous. I have had to tell cashiers the difference between cabbage and lettuce so I would be charged the correct price. The way this store is run has convinced me that with Food Lion the customer is the last concern they have.
Signature: Patricia Hudson
Located at: Mason Neck,
Virginia
Zip: 22079
U.S.A.
Submitted: 8/1/2005 9:53:39 AM
Food Lion/ Mooresville, NC.
Complaint
Subject: (Other)
Deceptive Pricing..........
Description: The price said .79cents for 1/4 watermelon. --The cash register rang up 2.99------One of your employees went to check the price, He came back .79cents..---a lady mgr. went to check and said it was .79cents/Lb......I went back and checked again. The large letters said .79cents., but if you pick up the price tag you discover per pound...which was hidden and so small I needed glasses to see it.....This held up other customers and wasted my time.--I did not then buy the watermelon..Can't you be up front with your prices????
Marshall Sherrill--113 Bob White Lane, Mooresville, NC. 28117-------704-663-7107---(PS) You block the lanes going in so I have to walk around on my bad legs...And in the past year or so, your mgr. parked her car so as to take up 2 of the best parking places, which should be for customers..........There I've said it..........
Signature: Marshall Sherrill
Located at: Mooresville,
NC
Zip: 28117-9699
USA
Submitted: 8/17/2005 4:16:14 PM
Food Lion
Complaint
Subject: (Other)
NA
Description: I was working for the food lion in ettrick for about 8 months. I found out i was pregnant like a month after i started. At about 7 months pregnant i became sick and wasnt able to make it to work on my scheduled day. I had tried all morning to contact on of the managers at the store to let them know that i wasnt going to be able to make it. Even though no one answered the phone and I tried to contact them I was still fired. I was told that i should have gotten out of my bed and came to the store to let them know that I wasnt coming. i feel that i was very disrespected and it was very racist. Now i am not a racist person but when the black employees dont show up for work and atleast try to call they get fired on the spot but when the white employees dont show up for work and dont bother to call they keep their job. I dont think that is very fair.
Signature: Pissed in VA
Located at: Petersburg,
VA
Zip: 23803
United States
Submitted: 8/1/2008 1:33:59 PM
FOOD LION # 857
Complaint
Subject: Employee
NA
Description: I was hired by Food Lion #857 on Thursday, August 7 and fired after my shift on August 8, 2008. the manageer said that I falsified my application, and proceeded to say that I had a felony on my criminal report. I have no felonies and a report to back it up. I really enjoyed my job, and wanted to find a way to get it back. I plan to address this issue again, but would like for someone to contact me before I proceed.
Signature: E. L.Silver
Located at: Battleboro,
NC
Zip: 27809
USA
Submitted: 8/13/2008 9:32:03 AM
food lion macon georgia
Complaint
Subject: Store
NA
Description: i been trying to call your store all day and for 5 hours no one aswered the phone and the 6 hours late after i have called 300 times i ask for meat department to only have no one answer there. what type of mickey mouse outfit you have there. i spend over 500 a month with you but i will never shop there again and make sure i tell everyone else not to too.
Signature: carl yockman
Located at: macon,
ga
Zip: 31220
USA
Submitted: 11/11/2006 4:28:32 PM
food lion store #375
Complaint
Subject: Employee
NA
Description: dept manager abusuing her position
Signature:
Located at: columbia,
sc
Zip:
Submitted: 11/19/2006 6:49:46 AM
Food Lion
Complaint
Subject: Employee
NA
Description: Manager of Food Lion, Nadira Cole, 2110 Clemson Road, is very rude and very unprofessional. I don't know why she has not had any complaint because she is a very nasty, ugly person, with the customers and her workers. I don't understand how any company could really keep her as a manager in there business. There are some other managers that are really nice there but they are beginning to act like her I guess because they are being intimidated by her and feel they need their job.
Signature:
Located at: Columbia,
SC
Zip: 29229
US
Submitted: 9/20/2009 2:41:11 PM
Food Lion
Complaint
Subject: Store
NA
Description: I'm a disabled veteran and it's difficult to get around. My complaint is about your end caps. If you don't know where to look for something and the staff are very busy, one has to go to each aisle and look on both sides of the end cap to see which aisle offer what.
My solution to this aggravating problem would be to put aisle information on the FRONT of the end caps where everyone can see upon entering the store.
Thank you for taking the time to read my comments. I'll be looking forward to your response and/or changes in your stores.
Signature: Richard J. Grilli
Located at: Jacksonville,
North Carolina
Zip: 28546
USA
Submitted: 10/1/2009 9:51:17 AM
FOOD LION #1603
Problem
Subject: Store
ASSISTANT MANAGER
Description: OK THIS IS REALLY MAKING ME REGRET WORKING AT FOOD LION. I WORK AT FOOD LION 1603 IN VARNELL AND I CAME IN LIKE A NORMAL DAY OF WORK AND THE ASSISTANT MANAGER JULIA WANTED ME TO DO SOMETHING FOR HER AND I WAS GETTING ME SOMETHING TO EAT, SO I TOLD HER I GOT 10 MINUTES LET ME FINISH THIS UP AND SHE GOT ALL HUFFY PUFFY AND THREW HER HANDS UP ALL PISSED OFF. I AM A CUSTOMER UNTIL I CLOCK IN FOR MY JOB. SHE HAS NO RIGHT TO TREAT ME THIS WAY AND IT ISNT THE FIRST TIME. I CAN ASK HER A QUESTION AND SHE WILL MAKE IT LIKE I SHOULD KNOW AND MAKE ME FEEL STUPID ..I SHOULDNT HAVE TO FEEL THIS WAY. I WOULD LIKE TO COME INTO WORK KNOWING IM NOT GOING TO BE PUSHED AROUND LIKE THIS ITS NOT JUST HER ITS MOST OF THE OTHER ONES TO. I USUALLY DONT EVEN GET MY BREAK WHEN I WORK BECAUSE THEY SAY IT IS TOO BUSY AND THEY DIDNT HAVE TIME BUT I HAVE NEWS FOR THEM THEY BETTER WATCH IT CAUSE IM GOING TO THE LABOR DEPARTMENT ON THIS. I AM SICK IN TIRED OF THIS STORE AND HOW THEY RUN IT . THEY NEED SOMEONE THAT CAN RUN IT RIGHT. THANK YOU FOR YOUR TIME .
Signature:
Located at: VARNELL,
GEORGIA
Zip: 30721
Submitted: 1/2/2009 12:54:01 AM
Food Lion #2565 Sussex County DE
Complaint
Subject: Employee
Employee Discrimination
Description: I am disabled & have been for 6 years. Due to this Resesstion my husbands company shut down his plant and laid off many employees perminitly. Due to my disability, 7 back surgeries and terminal cancer with a life expectency I have always been in alot of pain. But i had to do something so i went to pain managment so my dose could be uped so i could worj about 20 hrs a week a 4 maybe 5 hr shift so i had interview with food lion & was hired. My husband is a worker and had been with his company 25 yr. I had to do something to help we own a home i have alot of medical bills and we had to purchase ins, for him & myself. I showed uo for work (cashier) happy & so excited i loved it because i loved interacting with the customers. Not to sound concieted but i new the customers didnt mind standing in the line waiting cause we would laugh and many said to me they enjoyed there exsperience this time & didnt mind waiting. Why did they have to wait you ask. Cause i was never trained after standing my 1st day for 5 hrs reading the computer about Food Lion & how to do the job you then take ure test as many times as you want until you pass. Then the next day i came in i was taked to the express line where a lady was ringing up customers i stood near her she rung up her last 2 customers here i thought i was there to be trained when she rung up the last 2 she said good by she said just puy your sign in number & hit the sign in button and thats it. I thought to myself you have got to be kidding. She didnt take her till full of money i just took over from there noone ever took there til & when i would come in i was never given a til i was sent to a register and just start and there was always money,checks, & coupons from whomever was on that register before me. . Theroblem on the day i said i am leaving i will not be working today is on my 6 or 7th day of working i was yelled at by a rude woman /Employee named Martha infront customers when i walked in she yelled you lleft at 8 and were to work til 10 i tried to expl., ive spoken to managers about my time she just would not listenn. I was humileated. & will be fieling legal action
Signature: Darlene Gentry
Located at: Milton,
DE
Zip: 19968
Sussex County
Submitted: 9/5/2009 6:02:48 PM
food lion
Complaint
Subject: Store
NA
Description: I live in Manassas,Va,,Here we have many stores,,,Shoppers,Giant,Safeway,Super Walmart,Super Target,,and oh yes Food lLion. Its so funny to see how bad their business is here,the other stores out sell them 5 to 1. And its no suprise they did so bad,there stores are dirty,the managers and employees are rude and the selections are bad,,So they decieded they would convert all the Food Lion stores to a brand named Bloom,,a more upscale store,,only thing I saw was higher prices with the same jerks! The Bloom brand store that they advertised as a different kind of grocery is just that,Its a food Lion with high prices! Needless to say these new stores do less business than the Lions did! T bet they wished they had boarded them up and left this area instead of pumping all that money into the converstion. This chain needs to understand,they cannot compete in any market where there are other chains,,they need to stay out in the country where they are the only store! I am not an employee of this store,I am a distributor for products that I deliver to all stores in this area,,there are 4 Blooms here,,you could put all of them together and there sales wouldnt equal one single store of the other chains, Do yourself and family a big favor and never shop these stores!
Signature:
Located at: manassas,
va
Zip:
usa
Submitted: 5/14/2007 12:57:45 PM
Food Lion
Complaint
Subject: Products
NA
Description: Purchased a pack of "food lion" chicken from the meat section. ( Food Lion- Oakwood Shopping Center in Rocky Mount NC) The pack was dated 07/27/09. When I arrived home and proceeded to open the pack, the chicken had a bad smell. Turns out that it was spoiled. I returned the chicken back to the store and ask for the manager. I quiely told the manager the issue and he send me to a cashier for a refund. He never apologized for the product nor my time returning back to the store. The casher said that she was sorry and gave me a refund.
Signature:
Located at: rocky mount ,
nc
Zip: 27801
Submitted: 7/27/2009 11:54:38 AM
Food Lion
Problem
Subject: Employee
NA
Description: A food lion manager is having an affair with my wife and give her more hour at the to be with her. They are also smoking Crack cocain. He is suppling my wife with it and I dont like it. I would like to know your store policy on fraternization and drugs and what you will do to this head manager and my wife
Signature:
Located at: Middleburg ,
Fl
Zip: 32068
United State
Submitted: 7/14/2009 8:56:07 AM
food lion in surf city n.c.
Complaint
Subject: Employee
NA
Description: I went into fl in surf city n.c. and went did my shopping as usual, got to the check out stand and i only had 6 items and the lines where long, a woman came up to me and said rudely i might add you do realize i'm open in the 12 items or less or can't you read, i said well i'm sorry i did'nt notice the lane was open she says well can't you read. what a bitch, another time i went into food lion a young girl was at the regiseter, and i'm a big woman k i know that, i walked in and the girl looked at me and says oh my god look how fat she is to another worker, i went to a manager and told her and she told me it was my imagination, i never went back to fl again.
Signature: margaret beckman
Located at: tallahassee,
fl
Zip: 32304
us
Submitted: 12/14/2008 11:37:59 AM
Food Lion, Franklin, VA
Complaint
Subject: Employee
Manager
Description: I was just in the store, which I frequently shop, getting a few things on a lunch break from work. When it became my turn in line the register broke and a manager was called. A short dumpy lady with dark hair and a bad attitude came over and started blasting the young male cashier about he was suppose to have been gathering baskets. Then she sharply stated this register is broke and you will have to go to another line. I quickly explained I was on a short lunch break and I didn't have time. Before I could finish my sentence she rudely said go to register 6 and he'll get you. When I went down to register 6 the young man put in his ID and she came back and yelled don't take anymore after the next lady we need you somewhere else. I also work for a corporation and work with the public and there is no excuse for her attitude or behavior, She was unprofessional and rude, not only to me but to a fellow employee. She blasted him in front of customers. Frankly the customers do not want to hear employee issues and honestly do not have time for mangerial issues. In her position she should have handled a simple situation differently. I have stayed with Food Lion despite a new Farm Fresh and a super Walmart in the same town. I would think Food Lion employees would appreciate the faithful shoppers.
Signature: Mia P Hedspeth
Located at: Como,
NC
Zip: 27818
US
Submitted: 8/27/2008 12:24:01 PM
Food Lion Corporate Financial Office
Problem
Subject: Company
NA
Description: I emailed your office in Dec. concerning NSF that had been received from for payment in November. My email was never acknowledged, and then I received a statement saying if I didn't send the amt. of the check and a $30 charge amounting to $57+, within 10 days of that notice !-30-09), I would be arrested.
I am a widow and am struggling to keep my finances in order. By the time I received the notice, it was already February. I will be sending that money order today, and if it doesn't arrive by the 10th day, I hope your corporate office will show a little humanity until it does arrive. If not, I will be writing letters to editors of all nearby newspapers, and I will never shop at Food Lion again. All this is over $27+ and an unacknowledged email explaing my situation and my past record of never having a NSF check before this particular incident. I hope this corporation is not becoming another uncompassionate and uncaring one that just views customers as money signs.
Sincerely,
Phyllis B. Banks
408 Cashua St.
Darlingron, SC 29532
P.S. I hope some person will have the decency to respond to this communication.
Signature:
Located at: Darlington,
SC
Zip: 29532
Darlington
Submitted: 2/7/2009 11:17:28 AM
Food Lion
Problem
Subject: Store
NA
Description: I am handicapped. I have been to Food Lion in Conover, North Carolina 3 times and tried to use the electric cart. I can not even make it around the grocery store before it goes dead. They keep telling me they will have someone look at it, but they have never done anything to it. I reside at a senior complex close to the store and it is convienent for me to use the store. I can't if I do not have a way to get around in the store to shop. Others here at the apartments where I live feel the same way.
Signature: Evelyn Kelly
Located at: Conover,
North Carolina
Zip: 28613
USA
Submitted: 3/21/2007 8:57:46 AM
Food Lion Washington road Augusta . GA
Complaint
Subject: Employee
NA
Description: At 10:27 on May 5th, 2006 the employee at the check out told me that I could not get a re-fill gas tank because it was to late and too much of a problem. He told me to go to a gas station. I have been shopping at this store for many years and do not like this kind of treatment. Please correct this situation if possible.
Signature: F. J. Padgett, III
Located at: Augusta,
GA
Zip: 30904
usa
Submitted: 5/5/2006 10:47:33 PM
FOOD LION
Follow-up
Subject: (Other)
Folow Up on Complaints
Description: We try our best all the time. As far as the "Temporary Checks" go, it is our policy that we DO NOT take ANY TYPE of check that the Full Name, and Address are imprinted on the check. We can't violate policy for one person without violating policy for everyone.
For the customer that complained about the "Check Out Lane Blockers" they are required by Company Policy, and Standard Practice to be in place at all times. This includes blocking off registers that are not being used. We try to prevent people from going through the checkout lanes "backwards" for security reasons. We also block our lanes off when they are not being used for security reasons. It makes it alot harder for a shoplifter to slide by a register that is blocked off, than a register that is not blocked off. If your legs are in that bad of shape, we provide a "electronic", "MART CART" for your convience and use. PLEASE TAKE ADVANTAGE OF IT.
We cannot please every customer, but we try our best to make everyone happy.
Signature:
Located at: City,
Zip:
Submitted: 11/26/2005 1:58:12 AM
FOOD LION DISTRIBUTION CENTER, DISPUTANTA, VA
Complaint
Subject: Company
NA
Description: MY SON-IN-LAW APPLIED FOR AND GOT A JOB AT THE DISTRIBUTION CENTER (FOOD LION), IN DISPUTANTA, VA. HE WAS ON A 90-DAY PROBATION PERIOD AT FIRST. HE LET THEM KNOW AT THE HIRING DATE, THAT HE WAS EXPECTING A CHILD AND WOULD NEED A FEW DAYS OFF WHEN THE TIME CAME. THEY TOLD HIM NO PROBLEM. THE BABY WAS BORNE AND HE WAS TOLD BY THEM THAT HE COULD HAVE THAT SUNDAY AND MONDAY OFF. OK, THAT WAS GREAT; HOWEVER, THE BABY HAD TO BE KEPT BECAUSE OF BLEEDING IN THE NOSE. OF COURSE, HE NEEDED TO BE THERE ON THE THIRD DAY WITH THE BABY AND MY DAUGHTER. THIS WAS TRAMATIC FOR THEM, AS THIS IS THEIR FIRST CHILD. HE CALLED THE DISTRIBUTION CENTER TO NOTIFY THEM THAT HE NEEDED THE DAY OFF. AS REQUESTED, HE DID GET A DRS. NOTE AND TOOK IT TO THEM. WOULDN'T YOU KNOW IT? HE WASN'T EVEN ALLOWED TO ENTER THE PREMISES. THEY BROUGHT HIS CHECK OUT TO HIM AND TOLD HIM HE WAS FIRED.
I HAVE BEEN A LOYAL CUSTOMER TO FOOD LION SINCE THEY OPENED THEIR FIRST STORE IN CHESTERFIELD, VA; EVEN THROUGH THE "BLEACH SCARE". HOWEVER, BECAUSE OF THIS INCIDENT, AND ALL THE NEGATIVITY I HEAR FROM THE CASHIERS WHILE I AM CHECKING OUT CONCERNING THEIR MISTREATMENT, AND THE HORROR STORIES ABOUT THINGS GOING ON INSIDE THE DISTRIBUTION CENTER AND THE FOOD I AM BUYING, I WILL NEVER PATRONIZE FOOD LION AGAIN. HOW DARE THEY TREAT THEIR EMPLOYEES WITH SUCH INHUMANITY. HAVEN'T THEY HEARD,''YOU CATCH MORE FLIES WITH HONEY". EVERYTHING THAT WAS TOLD TO HIM THE DAY HE WAS HIRED WENT OUT THE WINDOW. THEY WOULD CHANGE HIS SCHEDULE WITH NO WARNING, DECIDED HE WOULD WORK ON SUNDAYS, AFTER STATING THAT HE WOULD WORK NO SUNDAYS. IF HE DIDN'T ADHERE TO THESE STIPULATIONS, THEY THREATENED TO FIRE HIM AND MANY OTHERS AT THIS DISTRIBUTION CENTER.
I HAVE DECIDED THAT THESE INCIDENTS WERE PROBABLY MEANT TO COME TO LIGHT. PEOPLE NEED TO KNOW WHAT IS GOING ON AT FOOD LION. WE HAVE CONTACTED THE HEALTH DEPARTMENT CONCERNING THE DISGUSTING CONDITONS AT THIS DISTRIBUTION CENTER. IN A FEW CASES SOME OF THE EMPLOYEES DRINK ALCOHOL ON THE JOB AND GET SICK ON THE FLOOR. THIS HAS BEEN SEEN BY MY SON-IN-LAW. HE ALSO STATES THE DISCONTENTMENT OF MOST OF THE EMPLOYEES, RESULTING IN THEM GIVING THEIR TWO-WEEKS NOTICE. THEY ARE SHORT ON HELP THERE AND THIS
HAS AN AFFECT ON OUR FOOD SAFETY.
THANK YOU
Signature: CINDY
Located at: CHESTERFIELD,
VA
Zip: 23832
Submitted: 12/7/2005 12:50:49 PM
Food Lion
Complaint
Subject: Store
NA
Description: I have been to several Food Lions in the Newport News and Hampton area. The prices are good but the stores are very dirty. They do not even pick up the grocery carts at night when the stores close. They are all over the place. The stores in Hampton on Mercury Blvd are especially dirty. They have two stores within a mile of each other and I think they compete to see which one can be more dirty.
Signature: Cooper
Located at: Newport News,
va
Zip: 23607
usa
Submitted: 12/17/2005 6:44:55 PM
Food Lion
Complaint
Subject: Company
NA
Description: Each time I want to use the debit mchine at Food Lion to pay for my groceries, I must push the English button first. I am insulted that I have to push the language of the country that I live in, and who claims English as their language, before they will accept my business. This is another example of a company helping to erode our Sovereignty, when they should be doing everything they can to help protect it or take their business elsewhere.
Signature: Jan McHale
Located at: chester,
va
Zip: 23836
United States
Submitted: 1/30/2006 2:51:05 PM
Food Lion - Haw River NC
Complaint
Subject: Store
NA
Description: I find the store less than satisfactory. There are many many things this store doesn't carry.
Dry Idea Deorderant
Cream of Onion Soup
Furnace Filters
Out of sugar on a regular basis
Meat counters empty on a regular basis
Never enough meat for meat specials
Perishable items out of date
To make there shelves look good and stocked, they move "like" products over into the wrong slot to give a full appearence.
I have seen the manager humiliate employees in front of customers. I have personally asked him about items and he wouldn't stop long enough to help me or answer my problems respectively.
Signature: Beth Andrews
Located at: Haw River,
NC
Zip: 27258
USA
Submitted: 1/31/2006 6:54:28 PM
Lovingston Food Lion
Complaint
Subject: Store
NA
Description: 38 customers...2 cashiers...turns out one of the cashiers is the MANAGER...the ASS'T. MANAGER is bagging groceries. Many of us had less than 12 items...less than six, actually...but no one to staff the other registers. When I asked the assistant Mgr. why he couldn't run a cash register, he blanched, turned white, and mumbled that they didn't have enough ones or fives.
they had already lost a lot of my business, but this will cause them to lose my dollars from now on.
Signature: T. Fowler
Located at: Schuyler,
Virgiinia
Zip: 22969
USA
Submitted: 2/11/2006 4:50:49 PM
Food Lion store #1080
Complaint
Subject: Employee
Poor costomer service
Description: I went to shop for my monthly groceries as usual at food lion January 31, 2006. I checked out about 9:20 pm.I was told that my total was $88.00. I asked for $100.00 change back.But, I did not get my receipt back. I insisteed that I needed my receipt.The manager on duty went to print my receipt, but he could not. My cab came and the driver had to wait for me and thereby running the meter. I told the manager that the waitng time of the cab had to be paid for. He stated that the store manager will be able to pay me . When I called the manager the next day, all he said was "come by I will print you a receipt." I I did not receiive any word of apology from any of the manager. I am a disabled teacher. I do not drive as such I just can't run to the store just to get a receipt. My receipt is improtant, so I am aawre of how much I was charged. If I did receive the sales discount.
Signature:
Located at: City Charlotte,
North Carolina
Zip: 28215
Submitted: 2/14/2006 6:04:24 PM
Food Lion Wilkesboro Blvd. Lenoir, NC 28645
Complaint
Subject: Store
NA
Description: I work in Lenoir, NC and shop at Food Lion on Wilkeboro Blvd. usually on Friday Evening on my way home from work. This store usually on has one check out line and 12 items or less open. There is usually a long line waiting to be checked out. This is very flusterating to all of us. There are usually 8 - 10 waiting to be checked out. This is very annoying when you are tired after working all week. Please keep extra check out lines available at Food Lion - Wilkesboro Blvd. in Lenoir! Several weeks other shoppers and I have made comments and been upset with the service of this store! The clerks they do have working are very nice and apologize. It is not their fault! But management needs to do something!
Signature: Mae Little
Located at: Taylorsville,
NC
Zip: 28681
USA
Submitted: 4/11/2006 1:11:13 PM
food lion distribution centers
Complaint
Subject: (Other)
NA
Description: I have a boyfriend who is a long distance truck driver and goes to your distribution centers especally on the east coast. He has a photo ID badge the company he works for issued to him and must keep it with him. He can use this badge at other companies as his form of ID and they have no problems with it, because it does has his photo, company name and his employee number on it. Yet your company insists on having his drivers license. Not saying you would think one of your employee would ever copy his information down to use, but it could happen and has at other places. With ID thieft becoming a NATIONAL problem, why keep insisting on a drivers license when it is a very personal ID? Would you be willing to have to show your license across this country for others to have access to? I would not and I don't think it is fair for your company to continue this either. Why not make it company policy that if you have a company badge use that information and if not then ask for a form of ID, but make sure that this information can not be removed or read by anyone! We are dealing with a case as I write this where his license number and address where used illegally. I await your response.
Signature:
Located at: Stantonsburg,
North Carolina
Zip: 27883
USA
Submitted: 5/18/2006 10:26:24 PM
food lion on washington rd augusta
Complaint
Subject: Employee
NA
Description: i have a huge complaint on the managers of food lion in augusta during last may of 05 a robbery that occurred and i was involved in.
Signature:
Located at: angola,
indiana
Zip: 46703
usa
Submitted: 3/22/2007 1:29:43 PM
Food Lion
Complaint
Subject: Company
NA
Description: Woodrow Davis, manager at store 2528 in Mooresville, NC and Cheryl Carrington, Human Resource officer are the best in the business. The best at distorting the truth, under handedness, violating your basic human rights, devaluation of employees, bullying and your basic railroading. Totally unprofessional.
As a Food Lion employee, you have no rights, recourse or respect. If you stand up for what is right or challenge the status quo in any way, beware, The only way is their way and that in no way resembles a democray. The are above reproach and answer to no one.
Signature: sickofit
Located at: charlotte,
nc
Zip: 28262
usa
Submitted: 4/13/2007 1:51:56 PM
Food Lion
Complaint
Subject: (Other)
Stores , Company an You
Description: Glad to see a place for employees and customers alike to speak their mind with no control of whats said by Delhaize and or Food Lion.
Employees should not rely on sentinel hotline thats linked on the foodlion.com pages to handle any problem you have with a store, management or company head quaters. This hotline is used as a red alert to protect the Delhaize / Food Lion name and the rearends of management that have no idea of what they are doing.
Last I checked the link has been removed. Its replacement is tellfoodlion.com - more driven towards customers, but none the less still a red alert for this governments public relations and human resources to step in and cover things up and hold the wrong people accountable.
Its my advice you seek an attorney for any issue of drastic measure, for this company does not have you or your familys best interest in mind. I'm living proof of that.
Who am I? Im a Liar according to loss prevention, you see over a decade ago I was labeled a liar for not disclosing a DWI that happened 11 years before I was hired. Thus a man from loss prevention came in with his tape recorder sat me down in the break room and asked me a few questions and fired me on the spot. This was the intention even before he asked anything or turned the tape recorder on.
Being the only manager to ever met trucks in this store or let alone in the area. This is how I was rewarded for all my hard work. I lost everything as a result of this, my wife, son, and my home. To this day I'm still trying to recuperate and this was 10 years ago. Profit Sharing - Gone, Retirement - Gone. Only to be replaced with a sex offender who took advantage of a fellow employees schedule and seduced his underage daughter. Bright move Delhaize
My best advice other then seeking employment elsewhere is to show up at work everyday you are scheduled and cover your ass from every angle, making sure 'Your' work is complete. Document everything daily in a notebook around you that is witnessed, for one day this may be the only thing you have to protect your best interest.
Ever wonder why they call you an associate not an employee? well employees have rights, associates have none, You work for a government not a company, always keep this in mind.
Part time associates are the reason Food Lion is where its at today, these stores are soley ran by them, dont belive me? take a trip to any location and see for yourself. You can always tell management or full timers by the different style or color of clothing they wear, they stand out among the drones around them.
Part timers have it the worst, these people are scheduled 6 sometimes 7 days a week, even though their status clearly states part-time, are the only people you will see in these stores on weekends, minus on full timer, who is usally only office related. Part timers are always asked to work days and hours that even management wouldnt consider themselfs.
Management - for anyone that is not required nor feels obligated to do a thing that requires work is BS.
How Food Lion justifys this and allows it, Ill never know.
Being management does not intitle anyone to do nothing by no means. In fact you should be setting the example of how things are to be done.
Grocery Employees - ever looked around on your shift during off-nights/weekends or any nontruck night, only to notice your the only one in your deparment working, and your responsible for 70% or more of the store? But at the same time you notice 2 employees in the deli, 2 employees in produce, 2 employees in the meat deparment, and yes frozen and dairy 2 employees.
Ever wondered why? well your grocery deparment is basicly providing a service to customers, food lion doesnt make a dime on anything in this deparment. by the time the warehouse deals with it, the fork lift driver and humper, then the truck driver and ultimately you the stocker, wheres the profit? The profit is in you, the stocker, yep thats right, the faster you can put it on the shelf, the more money uncle Delhaize makes. This explains why the case count in this department is so high and understaffed.
Beware of this company asking for your idea on 'how to improve things'. The program is BS, giving employees money for their ideas is a crock. First off, youll be told your idea will not, for various reasons, even if it clearly improves working conditions, store conditions, and even sales will not work or can not be implemented. Then 3 months down the road, like a slap in the face, your very idea in a memo for you to sign and atest youll implement it or be written up for not doing so.
I can go on and on about food lion and their scrupulous ways, but im sure its on the net some where, this amount of incompetence gathered in one spot, surely makes itself apparent.
Signature: Liar
Located at: Jacksonville,
NC
Zip: 28546
Submitted: 5/28/2007 8:04:23 AM
Food Lion
Complaint
Subject: Company
-Stores etc..
Description: Glad to see a place for employees and customers alike to speak their mind with no control of whats said by Delhaize and or Food Lion.
Employees should not rely on sentinel hotline thats linked on the foodlion.com pages to handle any problem you have with a store, management or company head quaters. This hotline is used as a red alert to protect the Delhaize / Food Lion name and the rearends of management that have no idea of what they are doing.
Last I checked the link has been removed. Its replacement is tellfoodlion.com - more driven towards customers, but none the less still a red alert for this governments public relations and human resources to step in and cover things up and hold the wrong people accountable.
Its my advice you seek an attorney for any issue of drastic measure, for this company does not have you or your familys best interest in mind. I'm living proof of that.
Who am I? Im a Liar according to loss prevention, you see over a decade ago I was labeled a liar for not disclosing a DWI that happened 11 years before I was hired. Thus a man from loss prevention came in with his tape recorder sat me down in the break room and asked me a few questions and fired me on the spot. This was the intention even before he asked anything or turned the tape recorder on.
Being the only manager to ever met trucks in this store or let alone in the area. This is how I was rewarded for all my hard work. I lost everything as a result of this, my wife, son, and my home. To this day I'm still trying to recuperate and this was 10 years ago. Profit Sharing - Gone, Retirement - Gone. Only to be replaced with a sex offender who took advantage of a fellow employees schedule and seduced his underage daughter. Bright move Delhaize
My best advice other then seeking employment elsewhere is to show up at work everyday you are scheduled and cover your ass from every angle, making sure 'Your' work is complete. Document everything daily in a notebook around you that is witnessed, for one day this may be the only thing you have to protect your best interest.
Ever wonder why they call you an associate not an employee? well employees have rights, associates have none, You work for a government not a company, always keep this in mind.
Part time associates are the reason Food Lion is where its at today, these stores are soley ran by them, dont belive me? take a trip to any location and see for yourself. You can always tell management or full timers by the different style or color of clothing they wear, they stand out among the drones around them.
Part timers have it the worst, these people are scheduled 6 sometimes 7 days a week, even though their status clearly states part-time, are the only people you will see in these stores on weekends, minus on full timer, who is usally only office related. Part timers are always asked to work days and hours that even management wouldnt consider themselfs.
Management - for anyone that is not required nor feels obligated to do a thing that requires work is BS.
How Food Lion justifys this and allows it, Ill never know.
Being management does not intitle anyone to do nothing by no means. In fact you should be setting the example of how things are to be done.
Grocery Employees - ever looked around on your shift during off-nights/weekends or any nontruck night, only to notice your the only one in your deparment working, and your responsible for 70% or more of the store? But at the same time you notice 2 employees in the deli, 2 employees in produce, 2 employees in the meat deparment, and yes frozen and dairy 2 employees.
Ever wondered why? well your grocery deparment is basicly providing a service to customers, food lion doesnt make a dime on anything in this deparment. by the time the warehouse deals with it, the fork lift driver and humper, then the truck driver and ultimately you the stocker, wheres the profit? The profit is in you, the stocker, yep thats right, the faster you can put it on the shelf, the more money uncle Delhaize makes. This explains why the case count in this department is so high and understaffed.
Beware of this company asking for your idea on 'how to improve things'. The program is BS, giving employees money for their ideas is a crock. First off, youll be told your idea will not, for various reasons, even if it clearly improves working conditions, store conditions, and even sales will not work or can not be implemented. Then 3 months down the road, like a slap in the face, your very idea in a memo for you to sign and atest youll implement it or be written up for not doing so.
I can go on and on about food lion and their scrupulous ways, but im sure its on the net some where, this amount of incompetence gathered in one spot, surely makes itself apparent.
Signature: FoodLionSucks.com
Located at: Coastal,
NC
Zip:
Submitted: 5/28/2007 8:09:01 AM
Food Lion
Complaint
Subject: Products
produce
Description: The produce (most of) is old. some starting to take second growth,like onions, Bags of potatos have rotten ones in them,and that is just what I got today 07/28/07.
Does anyone spot check the produce? I've complained to differant employees, even told some "white collars"that was at the store one day,but only one took enough time to listen to part of what I had to say before the others rushed him on. Food Lion has /is going to shit at the Richfield Store, anyway.
As for me, I'll start shopping at Harris Teeter if things don't get back to the way it was,not long ago. I have been a loyal customer ever since it was Food Town.
I suppose they have fallen in the same cess pool as many others, screw the people,just make the money by any means.
Signature: Rick G Moss
Located at: Richfield,
NC
Zip: 28127
United States
Submitted: 7/28/2007 12:40:58 PM
Food Lion
Problem
Subject: Company
NA
Description: Management is cutting full time employees hours, while part timers get all they want. To make matters worse, our CSSM has been told to hire new people! All this at Christmas. Be warned, if you shop at Food Lion you will endure long lines and waits because they are sending everyone that knows what they're doing home!
I work hard, and give 100%. Food Lion does not care. All they care about is money for them, not the money I need to feed my family. I'm tired of the company walking all over my back and as soon as I find another job, I am out of there.
Signature:
Located at: City,
NC
Zip:
Submitted: 12/1/2007 7:11:20 PM
Food Lion
Complaint
Subject: (Other)
check-out
Description: i've been a long time customer of food lion.first in ky.and now in tn.your store #8010 at 5021 trotwood in col.tn.has a real problem.i dont know,who'se idea it is,but most of the time,i bag my own groceries.i heard many of my friends remark on this,also.i know,i am not required to do this,but i feel sorry for the cashiers and also,i dont have the time to wait around.you may be interested to know,a lot of my friends and neighbors are no longer shop at your store for this reason.having been a manager myself for many years,i know all about labor cost but this is costing you business.could it be,that your manager at said store is trying to increase his/hers bonus? hopefully you will actually read this and check into the situation.thank you
Signature: ute hall-treece,col.tn.
Located at: columbia,
tn
Zip: 38401
United States
Submitted: 12/6/2007 7:44:03 AM
food lion
Complaint
Subject: (Other)
We have feelings too
Description: First, I will start off by saying that I am a cashier at Food Lion and I offer EVERY one of my customers the utmost respect. I have never been rude or unpleasant. I have always made an effort to rise above and beyond the "typical cashier" behavior. Yesterday, I had a very disturbing experience with a customer. I had no one in my line, so I went to the next line to help my fellow employee bag. The customer was asking the cashier what every item rang up as(I understand, I would want to know the price as well. Sometimes items do not ring up as the advertised price.). The cashier was very patient and accomidating. I was bagging the customers groceries when out of no where, the customer starts getting irrate and yelling,"Don't you be catching an attitude with me! This is MY money and I'm gonna make sure things are done the way I want them done!". I calmly responded,"Ma'm, please just calm down. No one has an attitude with you, just tell us what you want us to do and we'll do it." She says, "NO! Don't you tell me to calm down!" I said, "Ma'm, please calm down, there's no reason for you to talk to me this way, I'm just trying to help you". She quickly said, "I'll talk to you any kind of way I want....I'M GROWN!" I'm usually a very upbeat person...but still, I'm a person. She started throwing her food that I had bagged on the counter and told me I was doing it wrong (very carefully, I had put the cold meats together, boxed items together, ect.) I told the cashier to call our manager and when he came over, she turned into the most polite individual I had ever seen. I looked over to my line and saw that I had a customer. So I went over to wait on them with tears in my eyes. I was wishing these customers a wonderful day with tears streaming down my face. Never before had I felt so disrespected. I'm not a teeny bopper in high school. I'm a respectful, God fearing young lady. I have a child that I raise on my own, without the help of child support. I'm not on welfare. I live in a depressed area of Va. and all of our jobs are sent overseas. I'm forced to work at Food Lion. I respect every customer that comes into my store. I would really appreciate the same treatment. I have some really awesome customers. They're what makes my job worthwhile. Please, next time you go through a line at Food Lion, show your cashier a smile, ask him or her how they're doing.....realize that the fact that we aren't the CEO of the company and we didn't make the rules. I understand that cashiers generally do have a bad reputation, but there are alot that are willing to go the extra mile to make sure your experience at Food Lion is a satisfactory one. Thank you for reading this.
Signature:
Located at: City,
va
Zip:
Submitted: 2/15/2008 7:04:05 AM
food lion
Complaint
Subject: Employee
bad cashiers. only whites no blacks workers anymore. dirty store.
Description: food lion on guess road is the worse foodlion i have been in its messy with too many flies. the cashiers are rude and one of them turned there back to me while i was checking out. evertime i go in there their seems to be a decress in black people its not diverse like it use to be. the csm sits in the office while all the lines are backed up. i will never shop with food lion again. the meat i buy is always bad and the store is to dirty.
Signature: mike larson
Located at: durham,
nc
Zip: 27705
Submitted: 6/25/2008 8:36:04 AM
Food Lion
Complaint
Subject: Company
NA
Description: After months of battling with customer service and my local food lion in ayden, nc....I have been banned from using any raincheck or coupons of any type. All my rainchecks are legitimate and coupons are all cut out of sunday paper. I was told I am causing them to lose money. This is nonsense.
Signature: Lisa Faulkner
Located at: ayden,
nc
Zip: 28513
USA
Submitted: 7/31/2008 10:07:02 AM
Food Lion Distribution Center's Payroll Dept.
Complaint
Subject: Company
Payroll Department
Description: I have contacted Food Lions Distribution Centers payroll department atleast 5 times to get my son's past payroll information. I left messages with payroll and finally spoke with Johnny Ray and had my son, Jesse Daye fax all the required information required. Jesse left for the US Air Force Oct. 1, 2008 and I have to send in his wage information due to having outstanding medical bills. The hospital keeps sending statements and I need his wage history.
My son worked at the Food Lion Distribution Center located in Greencastle, PA.
Signature: Ms Daye
Located at: Fort Loudon,
PA
Zip: 17224
USA
Submitted: 10/3/2008 7:12:33 PM
Food Lion Kimmon Park NC
Complaint
Subject: Employee
NA
Description: There was several types theift in the store that witnessed and I never told anyone in order to fit in but it was never noticed or complained about because there were several scavangers which made it hard to deal with, I loved my job but it was very hard to overlook the favritorism that was show at this store. I was called in several times to work for people that called in and yet I was let go because of problems that other people had been doing daily but excepted because of favotitisim. Jeff Key was a good manager but ignorant to what was happening in his business and how it effected his store.
Signature:
Located at: Clemmons,
NC
Zip: 27012
United States
Submitted: 11/2/2008 6:33:07 PM
food lion
Complaint
Subject: Employee
Strore #2559
Description: Theres a new Store Manager Name JR. He is rude and I overheard that most of the employee there has a intimate relationship bet.Managers and cashier or customer service rep. That including the store manager. What happen to the food lion rules or company policy. food lion suppose to investagates sooner.
Signature:
Located at: City,
Zip:
Submitted: 11/7/2008 1:31:49 AM
food lion
Complaint
Subject: Employee
NA
Description: I work at food lion #2559. Its been 2 to 3 months now. Food lion policy employee with the relatives not suppose to work at the same dept., sadly theres a husband and wife in our dept.and just 2 weeks ago my manager said the husband get fired bcouse he lied to his application. And we learned , this week he get his job back.bcouse the DELI MANAGER are thier friend and He get his job back ith the help of STORE MANAGER. Its not fair, how bout like me or the other employee we dont have afriend in this store we cant get a certain hours bcouse we don have a connection? The CORPORATION, they need to investagate this store #2559 theres a lot of things going on here. ATTENTION DISTRICT MANAGER.
Signature:
Located at: City,
Zip:
Submitted: 11/9/2008 12:21:44 AM
FOOD LION, JESSEL JEWEL GAINESVILLE, GA
Complaint
Subject: Store
SPANISH MUSIC IN AMERICAN GROCERY STORE
Description: WHEN SHOPPING AT THE FOOD LION STORE THEY WERE PLAYING SPANISH MUSICE, IF I WANTED TO LISTEN TO SPANISH MUSICE I WOULD MOVE TO MEXICO BUT I LIVE IN AMERICA WHY IS THIS HAPPENING
Signature: DENNIS CREE
Located at: GAINESVILLE,
GA
Zip: 30504
USA
Submitted: 11/17/2008 7:23:44 PM
Food Lion
Complaint
Subject: Employee
Unprofessional Managers
Description: I relocated to Tappahannock, VA to have a better life from Mesa, AZ. I apply for a office position at Food Lion located here. (Which I never started actually working in the office).
I must admit that it took me a minute to learn all the procedures but in my opinion the training only consist of watching some vedio's and standing behide a cashier a few times. It was hard learning all the procedures less than a month. Other employees told me that they didn't know it in that time frame either. It was as if they was trying to make me quit. Writing me up for everything where I witness other people making mistakes and they wasn't always being wrote up!
Since I had a business degree I guess the managers assume that I would learn real fast. I was hire for only 20 hours a week and I might work a day or two during the week. So it wasn't like I was trained four to eight hours per day for this position. I began to catch on but this one manager took me over the edge when she yell at me in front of some customers and talking about Food Lion business to people that didn't work there. (My sister of all people who own a business across the street). I even told her that it was messing with me and she acted like it wasn't a big thing.
Now the actually office training never ever happen because part of my job was to learn how to also operate the cash register and I guess they thought I couldn't handle it even though I been a Office Manager over ten years!
I had to quit because the other managers was not help and when I ask to speak to the manager over that whole store it never happen. When I ask to write a formal complaint against the store for the treatment which I felt was wrong it never happen either!
Needless, to say my children and I are suffering but emotionally I just couldn't take it anymore. Yes, I tried talking to other managers with not results. I feel that its a shame that Food Lion doesn't have a union to protect thier employees from abuse and unprofessional manager conducts.
Signature:
Located at: Tappanhannock,
VA
Zip: 22560
United States
Submitted: 12/1/2008 1:55:14 PM
Food Lion, Pawleys Island, SC
Complaint
Subject: Store
NA
Description: I have shopped at Food Lion stores all over the country but the one in Pawleys Island, S.C. is absolutely unbelievable ! how they manage to stay in business no one knows, every shopping trip they will charge full price for at least one item that is susposed to be on sale, this happens so consistently that one begins to think its intentional and not just a mere mistake.
A month ago I stopped off at this food lion to pick up one of their hot rotisserie chickens for dinner, when I got home and opened it I discovered that one of the legs was missing and lying under the chicken was the leg BONE !
On another ocassion as I was standing in line at the check out the cashier and the bagger were discussing their birth control problems right in front of the customers standing in line, the cashier was telling the bagger that every birth control pill she has tried made her sick and she was not going to take them anymore, the bagger asked her what she was going to do about birth control and the checker said her boyfriend was going to have to use condoms from now on or else he was not going to get anymore sex from her, all the time these two female employees were checking out customers this conversation was going on just is if there were no customers around, they did not seem to care what the customers heard.
The people in my community are fed up with this store and it does no good to complain to management, but just as soon as Lowes opens up their planned supermarket here this particular Food lion store may find itself going out of business.
Signature: Patsy in Pawleys Island S. C.
Located at: Pawleys Island,
S C
Zip: 29585
USA
Submitted: 1/3/2009 3:53:43 PM
Food Lion "Newport N.C"
Complaint
Subject: (Other)
Ashley Smith "Manager"
Description: Hello how are you folks today,I am writing to tell about alot of the unfairness that is going on in our work place. One of the biggest things is how ,we that have been there over a year aren't going anywhere.A woman by the name of Glenda, who has worked there for over a year has been turned down for one of the feast positions, twice now. One of the young girls who has worked there for one month by the name of, Desirree got that position, then a young girl who has been there a week tomorrow just got the feast position, why not Glenda? Glenda is a hard working, intelligent woman who doesn't put up with anyones mess, and would make a wonderful feast, I feel she deserves this position.This woman not getting this position,I feel is very unfair to her and her co-workers we all enjoy her as one of our co-workers very much, something has to be done Ashley is making alot of us mad with the favoritism with these young girls.
Signature:
Located at: Newport,
N.C.
Zip: 28570
United States
Submitted: 1/10/2009 1:58:21 PM
Food Lion
Complaint
Subject: Store
NA
Description: I shop at Food Lion #221 Located at 3600 South College Road In Wilmington , NC 28412.
The location is wonderful and the fact that I am physically disabled it is very convenient for me.
The store is awful. Most of the frozen food has been there for months and some of it has been thawed and then froozen again, you can tell this by how the food looks when you take it out of the container. The produce is just a few days away from being rotten.
Now, as high as food prices are, I do realize that some stores may not be making the money they are used to, but there's absolutely no reason a store should be nasty or the food so old. This is a big corporation and no location should ever look like this.
Signature: JMP
Located at: Wilmington,
NC
Zip: 28412
USA
Submitted: 1/22/2009 8:26:02 PM
Food Lion Thurmont Md
Complaint
Subject: Company
NA
Description: My nephew works at Food Lion in Thurmont and the manager Kathy will not let him be a cashier for family. We get into the 12 items of less because of our purchase not because he is the cashier. She now has demoted him to bag boy and sends him home because he is not needed. You also have to double check your receipt. There has been many times I have had to go back to the store because they have not taken off coupons or in store sales. Recently I had to go back to the store and get a refund of $23.41 because of buy one get one free was not taken from my bill. Kathy said "This never happens and I dont know what I owe you". I had the sale circular so she had to give me back my money. As far as never happens, I watch my receipt because of 20/20. A few years ago they ran an episode of sales not taking items off your bill and Food Lion was the worst.
Signature: Cathy from Thurmont
Located at: Thurmont,
MD
Zip: 21788
USA
Submitted: 2/19/2009 3:24:30 PM
Food Lion
Complaint
Subject: (Other)
Customer service ALERT
Description: I was at my primary Food Lion in West Columbia, SC this morning at 10:30 and commented how obviously sick the cashier (male) was, making reference to "Typhoid Mary" to make the point that he should not be working [so close to the customers}. WITHIN AN HOUR OF GETTING HOME...Symptoms began and I am already almost as sick as he is.
FOOD LION AND ALL OTHER BUSINESSES INVITING THE GENERAL POPULATION TO "COME IN" HAVE AN OBLIGATION TO SAFEGUARD THE HEALTH OF THEIR CUSTOMERS FROM BACTERIAL, FUNGAL AND VIRAL AILMENTS AS WELL AS AILMENTS ASSOCIATED WITH FOOD CARE/QUALITY.
I know people in the 21st century cannot afford to miss any work, even for being sick (for reasons ranging from loss of income to possible loss of job), but businesses must extend "commom courtesy" to reassign employee so their contagious condition has minimal impact of the customers.
Signature: L. Frank Allen
Located at: Cayce,
SC
Zip: 29033-3022
USA
Submitted: 3/3/2009 12:39:24 PM
Food Lion
Complaint
Subject: Products
NA
Description: The Food Lion on Hillsborough Rd. in Durham, NC, #0939, is the closest grocery store to me or I'd have quit shopping there years ago. Now I am done, even if I have to pay up to $20.00 more a week for the same items elsewhere. For over a year there has not been a single time that I'd get home and find many products I had purchased were months past the expiration date, and/or I had not been given my MVP discounts, over charged on multiple items. I must have been cheated out of hundreds of dollars in that one store alone over the last few years.
Rarely is an advertised item in stock. And forget about finding any item that you have decent coupons for.
The last time I bothered to return outdated products, the cashier did not refund enough money and I had to explain simple math to her before finally getting my full refund.
There is nothing so disgusting as a store that continually sells nasty, expired food. There is no excuse for such ineptness that goes on for years on end.
Signature: C. Caldwell
Located at: Durham, ,
NC
Zip: 27705
United States
Submitted: 3/9/2009 9:39:16 PM
Food Lion
Praise
Subject: Employee
NA
Description: I have been shopping @ store #0428 for about ten years the employees and management has been excell
ent with any problem i have ever had. good luck to food lion ihasve nothing but praise for them .
bobby & marcia lamb
Signature: bobby r lamb
Located at: cHATTANOOGACity,
TENNESSEEtt
Zip: 37421
usa
Submitted: 3/25/2009 7:18:10 PM
Food Lion Food Store, Chester, VA
Complaint
Subject: Employee
disrespectful
Description: We shop at Food Lion at least 3 times a week. Some of the employees, specifically a girl at customer service, at this store (Chester, Virginia, 23836) are very rude. On April 2, 2009, I bought a ginger root not weighing about 0.3 lbs, but they charged me for about 1.29 lbs, equivalent to $5.15. I clearly pointed out their mistake. The customer service girl were very rude. When she shifted to a different register to check, and the weight turned out to be 0.3 lbs. However, I did not receive an apology. I am extremely disappointed and furious at her lack of concern and respect for a customer. There is absolutely no excuse for such behavior, and I am now reluctant to go back.
Signature: Helen
Located at: Chester,
VA
Zip: 23836
USA
Submitted: 4/2/2009 10:51:20 PM
Food Lion
Praise
Subject: Store
NA
Description: I visited the store on Lauderdale Drive and was very shocked and overwhelmed at the Customer Service that was being given in this store. I had to look around to make sure that I was actually in a Food Lion. It was like I was on another planet. The people in this store were so nice and friendly. I could not believe it. They should let the staff at this store go to other Food Lion's to train them on how Customer Service should be.
Signature:
Located at: richmond,
va
Zip: 23233
united states
Submitted: 4/4/2009 12:59:50 AM
Food Lion
Comment
Subject: Store
NA
Description: I have to say that I am appalled at the treatment of employees and customers of Food Lion. It is ashame for those people to have been treated that way. My mother worked at Food Lion in Dover, DE. and she experienced mistreatment fron her manager who was a lot younger than her. My mother has worked as a cashier for over twenty years and knows her job well. So I understand some of the complaints people are making. However, I do believe it is unfair to discriminate against Food Lion as a whole. These are unfortunate events caused by particular staff within many stores. I do believe that such staff members should be reprimended for their actions. But the blame can't be put on hte company as a whole. I shop and have been interviewed by a Food Lion in Lewes, DE. The staff there is great. As well with the Rehobeth, DE. store. The managers and staff at Lewes, DE. Food Lion are friendly and helpful. I had a very large purchase. So large that the register would not allow any more items to be scanned. They could not even accept my coupons. The manager came over and used her key and allowed me to pay for my transaction and we started another transaction for the rest of the items. The manager also gave me cash for the value of my coupons that could not be scanned. The manager as well as the cashier were very friendly and helpful. Neither complained of the huge transaction. My total was about $700.00. I must say that they did everything to make the transaction as smooth as possible and ensure that I got the savings I was due. So you can't take a bad experience with one staff member and assume that Food Lion itself is a terrible place to shop. I think that problems should be addressed by corporate concerning those managers and employee's that do not engage in proper customer service. Those workers are giving Food Lion a bad name.
Signature: Sara Ridgeway
Located at: Lewes,
Delaware
Zip: 19958
USA
Submitted: 4/30/2009 3:19:09 PM
Food Lion
Problem
Subject: Employee
NA
Description: I just have a comment about the Food Lion that I work at. I am angry because I went and got a facial peircing and i went to work with a bandaid covering it up, and they tried to tell me that i wasnt allowed to wear it. Money dont grow on trees in my house , and if Im not mistaken there is not anything in the employee manual that says anything about body piercings. I refuse to take it out because for 1 as long as I have it covered up what difference does it make. And 2 what difference does it make as long as im doing my job. And also one of the people at my job is telling okay take it out but she has a tounge piercing that you can see and she doesnt always take hers out. Thats kind of hypitrictical.
Signature:
Located at: lexington,
North Carolina
Zip: 27292
United States
Submitted: 5/6/2009 6:02:13 PM
Food Lion Grocery Stores
Complaint
Subject: Company
NA
Description: I have just visited Food Lion store #1360 in High Point North Carolina. I shop at this store exclusively, up until now. I am usually in that store three or more times per week. I was in there today looking for a simple can of Beanie Weenies. Well, I had to go all over the store since all cans with labels in english were shoved on one wall while the normal area for canned goods now houses only Mexican foods! This burns me up! Two full isles of Mexican foods in a store in the U>S>A, why don't the american citizens just move to Mexico so maybe they will cater to us the way you have to them? Now, let me say this, Mexicans did not put you in business and they don't keep you in business. The good old american red blooded employed persons do that for you. Mexicans pay with that little red, white and blue charge card that is provided by social services to them using the taxpayers money to pay for it. Why do they get the special privilege using our money? From this day on, I will shop in a store that still has american labels, does not throw our food on one wall to accomodate the hispanic population. There were others in that store with the same opinion as mine and it was voiced out loud by some. One gentleman just parked his shopping cart in the middle of the floor and walked out of there. Now if this is the way your long time and loyal customers are treated, we can shop at another store. Good luck with your business, you are sure going to need it!
Signature: Helen Bodenheimer
Located at: High Point,
NC
Zip: 27262
USA
Submitted: 5/17/2009 7:38:51 PM
food lion
Complaint
Subject: Employee
NA
Description: food lion sucks .they treat there workers bad . have a lot of them as part time but work them full time , with part time bentfites
Signature:
Located at: LA GRANGE,
N.C
Zip: 28551
Submitted: 6/19/2009 1:01:59 PM
food lion
Complaint
Subject: Employee
NA
Description: on 6/20/2009 ,i took my daughter to the food lion on 3539 airline blvd, portsmouth, va. 23701 757 488-1099. this store have a bad rupatation any way. i will also make this matter public. to 10 on your side. any way this particular day my daughter went into the food lion i stay in the car. she tried to purchase some beer, but had left her license home, my grandson was with her in the store, he came out and got me , i went in the store the cashier was very nasty so i ask what was going on. my daughter said she did not have her licencens so i ask if i can get the beer. cashier said no. so i said if i go back there and get it myself , she said no. so a man from the meat department said he was the head man of the store and told me you are not getting any thing out of here i am the managerhis namee was ron mills, he and the other cashiers treated us like a dog in front all those people that was in there. so i said ok i left the store to take my daughter to get her id, came back at that time another person was at the registr, she showed her id the women told the cashier to void the purchase because she didn't take the id all the way out of her wallett. so the line was held again. there was 4 people in that store that was involved. amanda, ron mills deborah lester and i didn't get the last person they said she was training their. we was treated so bad that day i will not go back there again that was not fear how we were treated. we know you can't purchase beer without id. we did right went home and got id.
Signature: frances flythe
Located at: portsmouth,
va
Zip: 23701
Submitted: 6/22/2009 8:49:38 AM
Food Lion Corp.
Complaint
Subject: Company
NA
Description: Why all of a sudden did you quit carrying Hudson Cream Flour (self rising) because it is the best flour on the market I would hate to take my bussiness else where just because you refuse to carry Hudson Cream Flour.I know other people who feel the same as I do.Iam now trying to get hold of someone in WV to send the flour to me
Signature: Jerry Summers
Located at: Mocksville,
NC
Zip: 27028
USA
Submitted: 7/5/2009 10:05:37 AM
Food Lion
Complaint
Subject: Store
NA
Description: Food Lion in College Park shopping center (by Wachovia) has lost my business permanently. I am someone who does the monthly shopping rather than a little here and there. Every time I shopped there in the past I have felt that the cashiers really don't want my business. They see a full cart and immediately get a pissy attitude. Most times I was required to bag my own groceries (I wouldn't mind bagging my own if it was a buy-and-bag type store offering lower prices, but it's supposed to be a full service store). Several times the cashiers have conferred with other cashiers/managers about me WHILE I WAS STANDING THERE WAITING TO BE CHECKED OUT!! Why should I feel like I'm doing something BAD by making them do THEIR JOB? I'm done with that particular branch and as soon as a competitor opens in the area I will no longer do business with this store at all!
Signature:
Located at: Chesapeake,
VA
Zip: 23325
USA
Submitted: 10/10/2009 2:36:12 PM
food lion
Complaint
Subject: Store
NA
Description: i think food lion is not a complient store anymore the service is not good and im feed up with it
Signature: william hammond
Located at: winston salem,
Nc
Zip: 27105
USA
Submitted: 10/13/2009 5:23:44 PM
Food Lion sherron rd. Durham
Complaint
Subject: Store
NA
Description: Foodlion is bringing crime to my neighborhood.All shoplifters in Durham know it is ok to steal at foodlion.Just fill your cart with meat and beer and push It out the door.Manager Scotty was heard telling his associate if you approach a shoplifter or call the police again you will be fired.It has gotten so out of hand you can buy foodlion meat half price from people in the Quickmart parking lots nearby.
Signature: r. s. from Oak Grove
Located at: Durham,
N.C.
Zip: 27703
U.S.A.
Submitted: 11/1/2009 4:27:31 PM
Food Lion
Complaint
Subject: Employee
NA
Description: The food lion brand Ice Cream cones. One is chocolate
and the other one is caramel. They were always 2 for $5.00 for the longest time. Now they have a price of $3.79 for 1 box of the caramel cones. The Chocolate ones are still the same as before. When I went to the
manager Mr. Fischer. He told me that was the price and there wasn't anything he could do about it. He was VERY rude to me. Even if I do have to pay the $3.79 I should not be treated like he treated me!!!
Signature:
Located at: Winchester,
VA
Zip: 22603
USA
Submitted: 11/22/2009 9:11:28 AM
food Lion store#2136
Complaint
Subject: Company
NA
Description: i have been employed with this store since march of 2009 and was hired on part time. it has taken management 8 months to give me a raise well past evaluation time which is 3 months which i never came up for. as well as im still part time and i have been continuously asking for a full time position i keep getting the run around and they keep cutting hours. i was a part of breaking the company record of sales and im a hard worker not to mention dependable. i was promised 40 hours by the store manager and am only getting 28. i know the economy is down but i have put my work in and see people gettin hired in and they get full time positions and that is not right. please help me rectify this situation. thank you for your consideration.
Signature: william delong
Located at: City newnan,
georgia
Zip: 30263
united states
Submitted: 11/24/2009 12:23:10 PM
Food Lion in Dillwyn, Virginia
Complaint
Subject: Store
NA
Description: I have been trying to call Foodlion in Dillwyn, Virignia since Monday, November 23rd until today. I finally got through. I wanted to order a cake and it took hours to get someone to answer the phone!!!!!! This is NOT good customer service for this small community. You also go in the store and there are NO friendly cashiers etc. They scan your items and you pay and go on about your day. Also, the busy time of day which is 4:30 til 5:00 you only have ONE to TWO registers open with people standing down the isle waiting to be waited on. I HATE to evening go into a foodlion. This is awful service for this community. Not only that when you finally get to a register the cashiers are talking about there personal life and what they done over the weekend. It's awful!!!!!!!!!!!!!!! I hope something is done about this because if it isnt then I will be more than glad to take this complaint higher. Like the BBB.
Signature:
Located at: Dillwyn,
Virginia
Zip: 23936
Submitted: 11/24/2009 12:40:11 PM
Food Lion - Tucknee Forest
Complaint
Subject: Products
NA
Description: n Tuesday 19/01/2010 I bought two ten pound bags of "leg quarters" from a Food Lion grocery store at Palencia in St. Augustine Florida. Today (21/01/2010) I opened one of those bags to cook them. The content of the bag sickened me!
Signature: Brian Stocking
Located at: St. Augustine,
florida
Zip: 32095
USA
Submitted: 1/21/2010 11:26:54 AM
Advocate's
Advice