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 Advocate's
Warning
Valueweb
Error Log while "Hosted??" at Valueweb
Sneadsferry sites
- 11:16 AM 9/3/1999 start, Upgrade server extensions-
- 11:27 AM 9/3/1999 Michele - FP2k extensions are in process,
may be 2 weeks
- 11:53 AM 9/27/1999 Error 404, Not Found author.exe:
13 min wait 11:54, 12:08 Dennis
- 11:47 AM 9/28/1999 FP2k extensions being installed. Reinstall
extensions in afternoon.
- 11:56 AM 9/29/1999 Server extensions problem, hold time 25
min, Bruce "Reinstall Extensions" 12:13 PM 9/29/1999
- 12:51 PM 9/29/1999 Did Not Help. Hold time 20 Min.
Brian @ 12:58 PM 9/29/1999
- 1:12 PM 9/29/1999 PROBLEM on SERVER - Checking,
allow 24 hrs?
- 10:16 AM 9/30/1999 Continued Error 500, Server, Hold time
23 min, Tom 10:27 AM 9/30/1999 Reenter incident report,
is in process
- 8:46 AM 10/4/1999 Server Error 500 Can't - Hold time ?
Mark, 8:58 AM 10/4/1999, 9:10 AM 10/4/1999 Problem
is with Apache Server Upgrade, Still in process
- 8:45 AM 10/11/1999 Message - Account not yet created -
Trevor, Account in Bill Lock, Not paid, 8:51 AM 10/11/1999
9:09 AM 10/11/1999 Disconnected, Message - Closed call
between 9 am & 5 pm
- 9:10 AM 10/11/1999 Re-Try Calling Customer Support, All
reps busy, Amy @9:21 AM 10/11/1999
- 9:21 AM 10/11/1999 Will re-connect for one week, Amy.
Allow 30 min to 1 hour
- 11:27 AM 10/11/1999 Still not live, Amy 11:46 AM 10/11/1999,
Checking with Super & talking to admin's
- 11:53 AM 10/11/1999 Server did not refresh, doing manual
refresh now, allow 30 minutes.
- 12:39 PM 10/11/1999 Live, but still no active elements.
- 11:12 AM 10/15/1999 Fix Billing problem - Jason, Done, Still
no active elements.
- 12:32 PM 11/11/1999 Still no Active elements & Attempt Database
connection, No ODBC -
- 1:06 PM 11/11/1999 Dennis, reinstalling extensions - allow two
hrs & retry 1:02 PM 11/11/1999
- 11:23 AM 11/12/1999 Navigation Stripped, Active elements semi-responding
- 10:37 AM 11/15/1999 Still no Server Extensions
- 9:04 AM 11/30/1999 Server Extensions, ODBC Support, Tech Mark,
claims, "site is working"
- 9:27 AM 11/30/1999 Checking on MySQL connection problem
DOS Command "mysql -h ida.valueweb.net -u sfcadmin -p"
- 8:44 AM 12/31/1999 No stats - checking with administrator will
call back, 9:11 AM 12/31/1999
- 11:46 AM 1/3/2000 Still no stats, Edward 12:14 PM 1/3/2000
- 11:18 AM 1/12/2000 No Stats for Dec 99, Admin is rebuilding
check back 1/13/99
- 11:19 AM 1/12/2000 Mail server not responding, third complaint
this week, Brian, Working at noon.
- 11:48 PM 1/13/2000 Left the following Message for the support
staff, We still have no stats for december
| This site has not had any stats since the
middle of December. During the week of Christmas, nothing was
pressing so I let it slide. However I began requesting a
resolution for this at 8:44 AM 12/31/1999. Again on 1/3/2000
at 11:46 AM, I requested that someone find the problem with my
stats. Finally on the 10th of January, 2000 I was able to get
stats for this site from 2/4/1999 through 1/7/2000, with the
exception of December 1999. Today is the 14th of January,
2000, and I still don't have any stats for December. If
someone would like to speak to me about this and the other
problems this site has been encountering during the preceding
60 days, I can be reached Mon through Sat from 8 am to 6 pm at
910-327-3036. I would be more than happy to discuss my rapidly
growing dis-satisfaction with the service, or lack thereof, as
the case may be. |
- 11:48 AM 1/14/2000 Still No December Stats, No response from above
message, disturbed about username & password sent repeatedly in plain
text.
- 11:56 AM 1/14/2000 Edward, 12:04 PM 1/14/2000, got username &
password will call back in approx 5 minutes.
- 12:17 PM 1/14/2000 Wrong path from control panel. Goto Jan, load frame
in new window, change path to */1299.html.
- Still missing 12/27 thru 12/31. Will call back in a few minutes.
- 12:43 PM 1/14/2000 Think they have it resolved. Unknown problem. Edward
quoted "Personally that answer is unacceptable, however, I can not
personally do anything about it it is the administrators of the
server."
Check back again tomorrow. Should have been resolved within 24 hours, we
are currently going into 72 hours since the current report was initiated.
- 10:24 AM 1/15/2000 Stats still missing, Mail Server out. Trever,
changed server to "pop.valueweb.net" same error, return to
"pop.sneadsferry.com" sporadic service.
- 10:42 AM 1/15/2000 Checking on stats problem, No resolution, left
message for supervisor to call me.
- 1:32 PM 1/15/2000 Mail Server out again, Message "Mailbox is busy
with another session", Rick, Server is still having problems
- 1:34 PM 1/15/2000 No Active elements, (FP Server extensions?), Rick,
(supervisors - Kyle & Wayne) Another Trouble ticket issued, will have
Wayne call back.
- 2:30 PM 1/15/2000 Wayne, Henry - FP Tech will call Monday. Work with us
& FP one to one.
- 11:31 AM 1/18/2000 Henry finally called, claims that "The site
works properly, navigation buttons are not a front page extension element.
they are just done wrong. They are also NOT supported"
- 11:57 AM 1/18/2000 "Buttons must be in shared border. I don't know
about shared borders or nav bars, I need to check on them & call you
back" Henry
- 9:18 AM 1/19/2000 9:27 AM 1/19/2000, Roger, system admin, must remove
rouge dir. that was "spontaneously" created
- 10:07 AM 1/19/2000 Roger, spoke to day supervisor, will sit down after
lunch and discuss problems encountered on this site a resolve situation,
probably move site to new server. admitted that server ext are Not Working
Properly.
- 3:10 PM 1/19/2000 Server Off line, Back online at 3:58 PM 1/19/2000
- 1:19 PM 1/21/2000 Call returned at 11:12 am, Bad Dir
"logs.01-15-00-10:30" still in web.
- 1:48 PM 1/21/2000 Roger, supervisor Apollo. Make "testae.htm"
- 3:25 PM 1/21/2000 testae.htm, testa2.htm & testa3.htm created &
uploaded to SFC & BCM, Message sent to Roger at "*******@gate.net"
- 11:18 AM 1/25/2000 The only thing that has resulted from Valueweb techs
checking the test pages on both sites, is that the site where they were
working BCM, now no longer work. Any place that valueweb techs have gotten
into the site, results in that site losing functionality.
- 4:00 PM 2/15/2000 Server Offline, .com & .org 10 minutes.
- 2:13 PM 3/01/2000 No Feb 2000 stats, No Jan 2000 Stats, Dec 1999 still
missing the final week
- 12:27 PM 3/02/2000 Incorrect space logged, exceeding 90 days, -
166.8 MB, Get Real, total is 33.3 MB
- 1:13 PM 3/10/2000 No Access to Control panel, site is severely
sluggish, ping from 512 to 2475 w/ 10% dropped
- 1:39 PM 3/10/2000 On Hold - 1:45 PM 3/10/2000 - No Answer, must be a
load on server?
- 3:36 PM 3/16/2000 Server locked up at 3:08 PM 3/16/2000, attempt to
reload
- 9:51 AM 3/20/2000 No Mail service since at least 7:30 AM David 10:09 AM
3/20/2000, will call back with more info
- 12:20 PM 3/20/2000 Showing 40.2, Dave finally called back, Talk to
customer service
- 9:04 AM 3/21/2000 Still showing 138.80 MB, 9:28 AM 3/21/2000 John Boyd,
Emailed copy of this log, Filing Formal Complaint
- 6:49 PM 3/21/2000 No mail servers - SFC, STN, SFO 6:58 PM 3/21/2000
-Jim, Administrators still working on them.
- 12:15 AM 3/22/2000 Mail Servers still screwed up on STN, HMC, SFO, SFC.
Sporadic if at all service, & Approx 65% not being received. Mon
Tipsheets: 5 of 15 & Tue Tipsheets 6 of 15. How much other mail not
Received?
- 9:53 AM 3/22/2000 Still showing 138.8 MB
- 9:56 AM 3/23/2000 Mail servers, SFC Took 45 minutes to get mail, (7:29
to 8:15 AM), Still showing 138.8 MB, Still no Dec 99 or Jan 2000 stats
- 10:22 AM 3/23/2000 Mail Server finally responded, (26 minutes). Enock,
size includes logs, bandwidth(?) Level 3 Tech Hector. - Disconnected,
Enock called right back. 11:16 AM 3/23/2000
- 11:17 AM 3/23/2000 Still checking with administrator, 11:23 AM
- 3/23/2000 will call back when administrators give him an answer.
- 11:34 AM 3/23/2000 Enock returned call, script has errors.
- 6:09 PM 3/23/2000 Mail server still requiring username & password
repeatedly, range from 12 minutes min to 45 minutes, average 20 to 30
minutes per session.
- 6:17 PM 3/23/2000 Rick, May be a "pop lock", tried webmail,
didn't work.
- 3:18 PM 4/01/2000 Watched borders disappear from web as I posted files
to it.
- 10:28 AM 4/04/2000 Customer Support, About billing, requested credit,
still no stats sfc 12/99 & 1/00, hmc 3/00, stn, 3/00. will have senior
administrator call at 10:00 am 4/05/2000
- 10:24 AM 4/06/2000 Still no stats for 12-99 or 1-2k, size now reported
as 138.8, no stats for BCM, STN, SFO for 3-2k. Senior Admin still has not
returned call from 4/04/00.
- 11:02 AM 4/07/2000 SFC Offline at least five minutes, (I was trying to
access during that time). Mail server also offline for SFC & STN.
Give Up on ValueWeb ever correcting any of the problems.
They are the root of the vast majority of the errors to begin with. Locate New
Server Farm, begin process of transferring sites. We never did get any of the
problems resolved, stats were bogus, I have printed & saved copies of the
stats page for sneadsferry.com for the month of March, one for the accumulated
totals through March 20th and another one for the final for March 30th. On the
3/20 report is a specific page that had accumulated 100 views through the 20th,
by the 30th after 10 more days of being viewed an average of 5 times per day,
this same page had a grand total of 78 views for the month of March. There is No
Possible way for a page to accumulate page views in reverse, if the totals are
going backwards, someone is screwing with the stats, period.
Last Revised:
July 11, 2007 11:16 AM, |
