Message Type: Complaint
Subject: Company Pour Customer Service
Business Name: A Vinyl Fence and Deck
Description: We requested a quote for a residential vinyl fence project from this company. Based on what they advertise on their web site their product was as thick in some components and thicker in others than their competitors. We requested a sample from the and from their competitors. The competitor overnighted samples of all components that make up the fence. A Vinyl Fence and Deck's sample was received several days later and only contained one component of the fence. In compairing it with the other my opinion is that the product is substandard and thinner than the competitors. So I placed a call to the company and spoke with the gntleman who's name shows up a lot on the web site. I explained my concern for purchsing a product without touching and seeing all components. I requested he send me the additional components of the fence. He then explained he was not in the business to send samples he was in the business to sell fencing. If he sent samples to everyone who requested them he would go out of business. I was having a hard time purchasing a product in excess of $4000 without knowing the quality of the product. He told me he could send me the samples I requested if I wanted to pay for them. I said it is unfortunate I will not be able to go forward with this quote simply because I can not know in advance the quality of what I am purchasing. He then abruptly, hung up on me. Tyring to give him the benefit of the doubt, I attempted to call back....maybe the phone had malfuntioned. He did not pick up so, I used my cell phone and he immediately answered. I said did I misunderstand or did you hang up on me? He said look it is the last day of my sale and I am too busy to deal with calls from people who want samples. He said I don't want to send you a sample and you don't want to pay for them so, I guess we have no where to go from here. That's where the call was left. I have chosen to go with the competitor because he was upfront and honest about all of his claims on the product and sent samples of all components to back up his claims. He is a member of the BBB (A Vinyl Fence and Deck was not listed in BBB data base.)and had straight forward pricing. The pricing was a bit higher than A Vinyl Fence and Deck however, based on the sample of the one component that I received my opinion is the product is thinner and inferior to the competitor I chose. The competitor I chose advertised a thickness thinner or equal to A Vinyl Fence and Deck however, the sample I received appears in my opinion to be thinner and substandard. I also, was concerned with purchasing from a company who would not send samples becasue they would go out of business. Buyer Beware
Signature: CJ
Location City: City, State:
Zip: -
Timestamp: 2/28/2005 4:11:19 PM
Message Type: Complaint
Subject: Company NA
Business Name: A#1 Movers, Inc
Description: Mail men will not deliver mail in the neighboehood if there is one dog running loose. I know they carry mace for such as this but instead they just won;t deliver our mail. The dogs don't even belong in this neighborhood and why can't they call the dog pound if they are so scared of them
Signature: Ann Clifton
Location City: dallas, State: texas
Zip: 75209 - united states
Timestamp: 8/9/2006 5:56:46 PM
Message Type: Complaint
Subject: Company NA
Business Name: Accelerated Financial
Description: Please, stay away from Accelerated Financial in Federal Way, Washington , also known as Debt Solutions Inc. (DSI). This is a SCAM operation who changed its name to continue to scam people in another state . Call the Attorney General's office
in Washington to lodge a complaint against Accelerated
Financial ( pH # 888-303-3830 2505 S 320th St .--Federal Way, WA ) . Companies like this need to be SHUT DOWN NOW. They called me but I didn't fall for their scheme . They wanted my credit card # and wouldn't supply me with "Happy" customers to talk to.
Signature: J. W California
Location City: Riverside, State: Ca.
Zip: 92505 - USA
Timestamp: 12/16/2005 7:36:51 PM
Message Type: Comment
Subject: Company NA
Business Name: Accelerated Financial
Description: Hello,
I am not angry or vengeful towards the company and my purpose for writing this is not for such reasons. Honestly, I didn't like working there, not because I felt that they were scamming people but because what they do, you can do on your own. In short DSI Financial will call your creditors and ask them to give you a lower interest rate. Then they will put your information into a canned computer program that will generate a report telling you which debts to pay off first then which ones to pay next. If you would like to sign up for a service like this then go ahead, but it really isn't worth it. They charge between $550-$700 depending upon which sales room calls you, so this alone isn't really fair in my opinion. In my experience some folks really appreciated the service because they didn't know they could do things like this on their own so they appreciate all the help they can get but if your an average person with even a cursory understanding of finaces, this isn't for you. About a month ago they informed us that they were changing the company name because of websites such as this one, so now DSI is called Accelerated financial. It sounds pretty hokey-pokey, I know. What was really sad is that there are a lot of folks that worked their where this job was their families primary source of income and the way the company shut it down was not appropriate for the way a company trying to change their rep should have handled it. Basically one weekend this month they came in and cleared out the offices and folks showed up to work that Monday and the doors were locked and they soon realized they were no longer employed. This is why I said earlier that it is sad for the folks who need that income. I can only hope that unemployment works out for everyone. The company went off to Seattle in the middle of the night leaving everyone high and dry. It just isn't a good way to do business. If the company would just have given everyone some notice their actions would be more understandable but alas little can be expected from a company with the reputation as this one.
I honestly wish this company the best in the future and maybe they can incorporate some services that would be a bit more beneficial for consumers and they can change the way they do business as to not damage the name they just created as they did with the DSI name.
Signature: anonymous
Location City: City, State:
Zip: -
Timestamp: 7/23/2005 8:28:27 PM
Message Type: Complaint
Subject: Company NA
Business Name: Accelerated Financial
Description: I was an employee for DSI Financial as a financial consultant until they changed their name to Accelerated Financial to escape the Attorney General settlement and the growing DSI complaints on the internet. This is a JOKE! This monster will use any tactic it can to take your money and give NOTHING in return. You can call the credit card companies and lower your rates yourself. The plan? You just make the same monthly minimum that you pay now until the debt is paid off, regardless of the new minimum you recieve on your statement. This they sell for 649.00 and lie to you every step of the way. STAY AWAY!!!!!
Signature: Anonymous
Location City: City, State:
Zip: -
Timestamp: 7/13/2005 11:57:34 PM
Message Type: Complaint
Subject: Products Selwyn Weston
Business Name: ADA
Description: I am disabled and am unable to enter PO 10468 there is no wheelchair entry I have to call the PO before I go to have someome meet me in front to make a purchase or mail an item.I am sure this could be corrected
Signature: selwynw@aol.com
Location City: Bronx, State: New York
Zip: 10468 - USA
Timestamp: 12/28/2008 3:26:06 PM
Message Type: Complaint
Subject: Company Affiliated Acceptance Corporation
Business Name: Affiliated Acceptance Corporation
Description: Due to unfortunate events.....I am trying to cancel my contract with them. They are not responding to me or taking my certified postal letters..Need help with these people. Please help me with this
Thank you
Signature:
Location City: Cornelius, State: North Carolina
Zip: 28031 - USA
Timestamp: 7/26/2005 9:11:24 AM
Message Type: Complaint
Subject: Company NA
Business Name: affiliated acceptance sunrise beach mo
Description: I got charged with $109 dollars. I have a fitness memebership at lakeview in Morgantown Wv this company collects money for my membership. I canceled my membership after some third party had got my info and misused it it was cought by my bank. And now Iam gonnna go in the hole with these people taking out this money, that is not theirs.
Signature: john a groves
Location City: morgantown, State: wv
Zip: 26508 - usa
Timestamp: 5/2/2009 11:48:01 PM
Message Type: Complaint
Subject: Company NA
Business Name: AFFORDABLE ELECTRIC/BUDGET ELECTRIC
Description: i HAD $ 2,800.00 OF ELECTRICAL WORK DONE IN MY HOUSE IN FEBRUARY AND NOW THAT I STARTED USING MY AIR CONDITIONERS , MY ELECTRIC KEEPS SHUTTING OFF WHICH I NEVER HAD BEFORE I GOT THIS WORK DONE. WHEN I CALLED THEM OUT AGAIN THEY TOLD ME I SHOULD HAVE HAD NEW LINES PUT IN WHEN THEY DID THE WORK WHICH I DO NOT BELIEVE WHY DIDN'T THEY TELL ME THAT WHEN THEY WERE HERE. THEY ALSO TOLD ME MY WIRES WERE OVERHEATED THATS WHY I NEEDED THE WORK DONE TO BEGIN WITH BUT THEY NEVER SHOWED ME THE WIRES AND I NEVER HAD MY ELECTRIC SHUT OFF ALL THE TIME BEFORE THIS, THE ONLY TIME MY ELECTRIC WENT OFF WAS WHEN THE WHOLE NEIGHBORHOOD WAS OFF. I AM HAVING MY BROTHER-IN-LAW TO COME LOOK AT THE WORK THEY DID AS HE IS A RETIRED ELECTRICAL CONTRACTOR AND LICENSED AND PECO. THEY ALSO CHARGED ME $50.00 FOR THE SECOND SERVICE CALL AND WHEN i TOLD THEM i WASN'T SATISFIED AND i WOULD GET SOMEONE ELSE, THEY THEN CALLED THEIR BOSS ON THE PHONE AND TOLD HIM THE BOSS AND OWNER CALLED ME RUDE AND IGNORANT AND I DON;T KNOW WHAT I AM TALKING ABOUT BECAUSE I PROBABLY NEVER FINISHED HIGH SCHOOL. tHE BOSS KEPT REPEATING THIS ON THE PHONE TILL i TOLD THE ELECTRICIANS TO LEAVE AS I DID NOT HAVE TO LISTEN TO THIS MAN BERATING ME OVER AND OVER. i WILL GETTING COPYS OF WHAT MY BROTHER IN LAWS STATEMENT AND FROM PECO ALSO..
Signature: JUDY SWALLOW
Location City: Philadelphia, State: PA
Zip: 19134 - USA
Timestamp: 7/15/2008 7:42:03 AM
Message Type: Complaint
Subject: Company NA
Business Name: AIT hosting
Description: Hello,
Our supposedly dedicated webserver hosted with AIT has been down for days now. After calls and calls, i finally got through to one guy who told me that theres a problem with our server so they put it offline!. I have done a lot of googling on this company and what i have seen is making my blood run cold. We are not based in the US. How can we deal with these guys. We are contemplating a lawsuit. they are criminals. They send us spam emails daily and charge our cards whenever they like.
Signature:
Location City: Onitsha, State: Anambra
Zip: - Nigeria
Timestamp: 3/30/2008 5:33:24 AM
Message Type: Complaint
Subject: Company NA
Business Name: ALIEN WARE
Description: My husband bought a laptop from alien ware on Dec 14,2008.
We got the laptop on Dec 19,2008. When my husband got the laptop he already knew that there was a problem. So he called the tech support to get some help. So he was on the phone for two hours to figure it out whats going on.. So the tech finally told my husband to ship the lap top to them. We keep calling the company (alienware)they keep telling us that they dont know when it will be ready.. so i called that company to cancelled. Eddy sanchez is the one that i spoke to and he said to me that we cant cancelled it because is more than 30 days. I told him that you have my laptop since Dec 23,2008 until now. I ask Eddy Sanchez that if i returned the laptopam i going to pay the restocking fee he said YES. I told him that its not fair because your company made an error which is there something wrong with the mother board.
I am not very happy with there service and i want my money back because I've been waiting for a long time.
Signature: suzette mirasol
Location City: San Pablo, State: CA
Zip: 94806 - united states
Timestamp: 1/22/2009 4:03:33 PM
Message Type: Comment
Subject: Company NA
Business Name: all people in the service industry
Description: Dear sir/madam
This is concerning the news brodcast about the the dissability recieving a 10% increase do to the fact that they are getting paid under the poverty line. Service people like myself would like to know why we are being paid under the poverty line and no increase for us. Now I know that the minimum wage has increased but if we are over that we dont recieve any increase. Recently I got handed my T4 and maybe I`m wrong but making only 22,919.76 for the year is well under the poverty line. This is working well over 40hrs a week and trying to provide great service to our community. Now I have sent a letter to the government hoping I will get some feedback on this issue and wonder if we might be intitled to a tax break. Maybe us service people would try a little harder to give great service if we had an incentive.
thank you from
under paid swing manager
Susy Robinson
Signature: Susy Robinson
Location City: Stratford, State: Ontario
Zip: N5A 4K3 - Canada
Timestamp: 1/28/2006 1:05:12 PM
Message Type: Complaint
Subject: Products Poor Postal Service
Business Name: Amazon.COM
Description: I am in the middle-east with the Armed Forces. The military has recently changed our APO #, which the USPS has failed to properly record in their database. I have successfully ordered items in the past from AMAZON.Com and other vendors and had the merchandise successfully sent to my new APO. However, recently the USPS has been turning the parcels around and returning them to Amazon without making any effort to deliver them. We have assured ourselves that the Military APO system is not the problem, but it is attributable to the USPS and their automatic sorting machinery that reads the first part of an address and then makes general conclusions about the rest of the address, which, in our case, is wrong. Our old APO number is 09889, and the new is 09366. I have received mail from the USPS with the correct address printed on the parcel, with a barcode sprayed on the bottom of the letter or package that bears the old APO number. This mishandling of the mail is affecting hundreds of people here and the USPS is unresponsive in fixing the problem.
Signature: Ben Reisz
Location City: Camp Arifjan, State: Kuwait
Zip: APO AE 09366 - Kuwait
Timestamp: 3/25/2006 9:39:57 PM
Message Type: Complaint
Subject: (Other) post office
Business Name: American Academy of Professional Coding
Description: I've mailed a money order with all my paper documentation attached the 1st time they sent it back not together the money order and the paper were separate stating this information was send back because of lost or destroyed and then the money order
can a few days later. re-sent this information again with a larger envelope. I phoned the AAPC they stated they only recieved my letter stating here is a copy of my money order and my credential. no money order or my credentials was in the envelope this is the second time this has happen know i have to pay money to put a trace on the money order. This information had to be at this company by a certain time. I'm very disappointed and frustrated with the postal service and something has to be done about people mail getting lost.
Signature: Vonneeter Parker
Location City: Baltimore, State: Maryland
Zip: 21218 -
Timestamp: 4/17/2006 12:15:49 PM
Message Type: Problem
Subject: Products NA
Business Name: American Diabetes Association
Description: I received a mailing from the American Diabetes Association. There was suposed to be a nickle enclosed and the caption on the envelope says the enclosed nickle can make a diffrence in finding a cure. It was very obvious that the envelope had been tampered with and the nickle was gone. So some where between the Diabetes Association and me the nickle was removed. Depending on how many of these were mailed out, someone will be making a few bucks. I just thought you should be aware of this. Thank You
Signature: S Strle
Location City: Britt, State: Mn
Zip: 55710 - US
Timestamp: 7/24/2006 10:16:27 PM
Message Type: Complaint
Subject: Company Are Theives
Business Name: American Voyager Travel
Description: The pitch comes via mail, e-mail or the telephone.
The lure is a free cruise, or a vacation in Florida or Las Vegas.
All we have to do to claim our "prize" is call a toll-free number or attend a seminar.
Almost always, too, there is a sense of urgency: Act now, we're cautioned, or miss this once-in-a-lifetime bargain.
Resist the temptation.
Toss the literature in the garbage. Delete the e-mail. Hang up the phone. Say no if you're invited to a presentation.
It's simple. Smart. Painless.
Yet so many of us take the bait, unable to erase from our minds the hope -- or fantasy -- that this may be the real deal. And before we recognize what's happened, the dream turns into a nightmare.
The "free cruise" costs hundreds of dollars in taxes, fees and service charges, is seldom available at a convenient time and may not include a companion. Suffice it to say we won't be sailing on the newest and grandest ship. The Vegas vacation is in a motel removed from the Strip and doesn't include airfare. We could do better through a travel agent.
Worse, we're coaxed into writing a check or providing a credit card number -- an investment that can mount to thousands of dollars -- for additional "benefits," perhaps an identification card said to elicit discounts on airfare and other travel expenses. Discounts that turn out to be no better than we could obtain on the Internet.
We're especially vulnerable during the holiday season, too, because we like to think that good Samaritans abound this time of year. But use common sense: Is it likely that someone we don't know wants to treat us to a Caribbean cruise just to be nice? What's the motivation?
Don't underestimate the persuasive powers of some promoters either. Once we indicate even the slightest interest, they're the hunter and we're the prey. Earlier this year, I sat through one seminar where the audience was attracted, as is typical, by the promise of a free cruise, then subjected to an hour's discourse swimming with overtures about becoming an instant travel agent (with classes offered but not required), receiving an ID card and saving up to 70 percent on trips.
This "club membership," as it was described, would cost us $5,995 -- due immediately -- but we would recoup that amount many times over. Or so we were told.
Most attendees weren't offended; they were spellbound -- distressing, yes, but a tribute to the seminar leader's technique given that man and women who have devoted a lifetime to the agency profession are struggling to survive in today's complicated travel environment. It's not a business to enter blindly. Otherwise, why are so many bailing out? And if the idea is to pretend to be a travel agent ... beyond the ethical implications, that approach is unlikely to generate cheap trips.
Eventually, with this and countless other promotions, we see the light. Or the agenda. Indeed, nary a month passes that a reader doesn't call or message me to say, "Tell me I didn't just make a big mistake."
But by then, it's usually too late.
Deana Wade, director of investigations and consumer affairs for the Houston area Better Business Bureau, hears the same plea of frustration many times over. And for those who have difficulty saying no to unsolicited advances by mail or phone, or to seminar leaders, she offers this advice:
"Know who you are dealing with. Carefully check out the business. Check that they are licensed by the proper agencies. Become as educated as possible.
"By far, do not do business when you feel pressured. Take all the information, read over it, understand what they are saying and doing. Take all the time you want. And if you don't understand, go back and ask more questions.
"If they want your money today, they'll want it tomorrow," Wade says.
And by tomorrow, you'll have time to evaluate -- or investigate -- any promotion. Or to find the trash basket.
Among suggestions:
• Do not give credit card or bank account numbers to any unknown telephone solicitor offering a vacation package. If you do, chances are your account will be charged and you probably will never be able to use the voucher you receive.
• Understand that any "vacation-for-two" offer is not "free." In all cases consumers have to pay a deposit and/or purchase an airfare or "membership" in a club.
• With regard to any trip, make sure you understand what is included in the price and what is not included.
• If you are told something that is not in any printed material you've been given, ask for the statements in writing.
The American Society of Travel Agents cautions, too, about companies that sell questionable ID cards. An ASTA statement reads: "Organizations making these offers are known throughout the travel industry as 'card mills' because they routinely offer credentials by the thousands in the form of an identification card that is sold for a significant fee. In turn, these cards would presumably be accepted by every segment of the travel industry. Many suppliers of travel, however, do not accept them."
Signature: Dick S.
Location City: Hurst, State: TX
Zip: 76053 - USA
Timestamp: 1/30/2005 10:19:39 AM
Message Type: Complaint
Subject: Company Security Alarm System
Business Name: APEX
Description: My complaint is the contract that APEX Alarm has and the lack of updated equipment and services.
APEX Security Alarm is just that and nothing more. If you need to upgrade your service they won’t do that because they don’t have the necessary cameras like other companies do and will not let you out of the contract so you can get the service you need. I begged them to let me out of the contract or install cameras when my home was invaded and their remark was "we do not offer that type of service" I begged them to let me out so I could use a company that did. All this was before I got behind becasue of the home invations went undetected I had to replace windshields, repaint my car, and other items were taken just under the amount that make it worth the Police's time to come out and investigate. The Police said have the alarm comapany to instal cameras. I called them back and again I was told they did not have that service and I begged to get out of the contract. If it were not for my dog I would not be here today to write this and if I had cameras that were being monitored they would have caught the person. Even if you move they insist that you take the service with you even if you are in an area they do not service. It should not be the person with the contract to do the marketing for APEX Alarm that is one way you MIGHT get out from under their contract. This should be done automatically when a new customer comes in for JUST ALARM service ONLY. Also if someone moves into the home you were in and takes APEX’s service they will not let you out of the contract that way either. They will monitor your home and call the appropriate authorities but when you need more than just an alarm more than that forget it and getting out of the contract so that you can get what you need is no way out.
Signature:
Location City: Richmond (was my location), State: VA (was my location)
Zip: 23222 (was my location) - NA
Timestamp: 4/4/2009 9:05:03 AM
Message Type: Complaint
Subject: (Other) Not recieving mail
Business Name: April Bachman
Description: I am not recieving my mail (etc... electric, gas, and phone bills) Ihave called these companies to confirm address info; which is correct. I have to spend several hours a month on the phone trying to find out how much my bills are. I have recently sent my rent in by mail as I always do except my land lord wants to evict me because she has not recieved my rent that I mailed out on February 2nd. I expect some response by Friday.
Signature: April Bachman
Location City: 3513 Hollmore Street Lt 7, State: Arkansas
Zip: 72120 - USA
Timestamp: 2/9/2006 5:58:43 PM
Message Type: Complaint
Subject: Company complaint
Business Name: Arden Courts
Description: Four months ago my father was at Holy Redeemer Hospital in Huntingdon Valley, Pa recovering from a bladder infection, after 8 days the hospital said he had to leave . The social worker looked for a facility for my father to go to so he could recouperate but could not find a place for free. A representative of Arden Courts which is assitance living for alzeimer patients was there and suggested he go there so with no other choices i opted that my father go there, of which it cost $18633.00 for the two weeks he was there. When i arrived at Arden Courts the administrator sprung a suprise on me by saying an outside company had to come in here to watch him 24 hours a day the first week and 8 hours a day the next week of which it cost my father $4,4228.00. They never told me when i was at Holy Reedemer that i needed to pay for an outside source to come into their facility to watch my father, they had lured me there to get money from us. All the nurses said to me tht my father is a high risk of falling and that this is not a place for him cause the people there could do things on their own. On the second Thursday night my father was there i got a phone call from Arden Courst saying he fell.Being afraid that my 85 year old father wold fall flat on his face i deceided to take him home, i paid the administer for the two weeks he was there.When i got home the administer called me on the phone and said that i owe him $4,4228.00 for the month of December cause i did not give him a thirty day notice, i said how can i give you a thirty day notice if he was there for only two weeks. What if a person was there for a day or two you mean they have to give you a thirty day notice. Another thing , they had a doctor come into their facility and examine my father of which the doctor called on the phone and said there was nothing wrong with my father.Days later i took my father back to the hospital and they said he had a blood infection and it was a good thing that i took him there for he could of died. He was at Holy Redeemer Hospital again for 8 days and after that he went to Dresher Hill Rehab center for 6 weeks getting anti biotics.So now the administer has turned over to a collection agency to get $4,4228.00 from me and my father cause i did not give he thirty day notice.i do believe that they breaked the contract by connecting me to a outside care service to come into their facility to watch my father. They lured me there to get money.My name is Barry Cohen i live in Philadelphia. As of now i need help in dealing with the collection agency and the manager at Arden Courts who's name is Mark Casey.
Signature: barry cohen
Location City: philadelphia, State: pa
Zip: 19116 - us
Timestamp: 3/19/2006 6:18:59 AM
Message Type: Complaint
Subject: (Other) collection scam
Business Name: Asset Acceptance L.L.C.
Description: I received a letter from this company out of Warren, MI.....stating that they were attempting to collect a debt for an unpaid amount on a credit card. I didn't recognize the account # and have a current WFNNB/Bealls card which is the only one I've ever owned. I wrote them back via Certified Mail and told them I believed they were in err and would like to see my signature on the debt transaction they claim I owe. I got a return letter from a Joe Jackson (who doesn't return his voice mail messages, BTW) stating that the last transaction date was 11/27/91. Now they've added an additional $3.46 in interest/fees since I responded. HUH???? I turned it over to the FTC via online complaint and was told by email......that they couldn't do anything.
Signature:
Location City: Canton, State: TXs
Zip: 75103 - USA
Timestamp: 4/6/2005 7:31:16 AM
Message Type: Complaint
Subject: Company NA
Business Name: AT&T
Description: Bought 2 Cell phones with 30 day money back guarantee. Despite the phones not working, the company deducted in excess of $250.00. AT&T will not send me the packagingto return same.
Signature: RONALD L. BUCHANAN
Location City: CRESTLINE, State: CA
Zip: 92325 - USA
Timestamp: 3/28/2009 11:07:30 PM
Message Type: Problem
Subject: Company NA
Business Name: AT&T
Description: I made international calls using an access code that I thought was 10-10-228 which charges 1.9 cents/minute for France and the UK and similarly discounted rates to Australia, New Zealand and other countries. Several of those calls ended up going through 10-10-288 - AT&T Legacy which is billing me at a rate between 50 and 140x what the other service would charge. For example a 1 minute call to New Zealand was billed at over $9.00. A 53 minute call to my brother in France was billed at over $150.
When I called to discuss these charges, I was told since the calls were made, there was nothing they could do. Totally inflexible about astronomical charges.
This is unacceptable, but I'm at a loss as to how to resolve it.
Signature:
Location City: N. Hollywood, State: CA
Zip: 91601 -
Timestamp: 4/28/2007 11:23:52 PM
Database